Summary: The Quality Assurance Technician role in Selby, North Yorkshire, involves managing and implementing quality assurance processes in compliance with ISO standards and food safety regulations. The technician will conduct audits, manage customer communications regarding product quality, and collaborate with operational staff to enhance quality systems. This permanent office-based position requires a strong background in quality assurance and relevant scientific education. The role also includes responsibilities for documentation management and customer complaint analysis.

Key Responsibilities:

• Manage and administer quality assurance processes and procedures in line with regulatory requirements.
• Co-ordinate and conduct ongoing site audits to assure compliance with company, customer, and ISO standards.
• Manage technical communication and interactions with customers to support sales managers regarding product quality.
• Collaborate with the Plant Manager and operational staff to improve process and quality systems.
• Maintain customer relations to ensure integration of business and customer quality requirements.
• Provide feedback on site quality issues and coordinate experiments and analysis for process improvement.
• Analyze alignment between product specifications and customer contract specifications.
• Manage documentation, questionnaires, and specifications for web platforms or customer quality systems.
• Handle customer complaints and report monthly on their status.
• Manage quality system procedures and BRC certification audits.
• Release and maintain quality package documentation for products and production plants.
• Conduct staff training on the quality system.

Key Skills:

• Knowledge and experience of quality assurance processes related to food safety, allergen control, and HACCP.
• Degree or equivalent in a scientific discipline such as food science or chemistry.
• Demonstrable experience in quality control and quality assurance.
• Familiarity with quality management systems such as ISO 9001.
• Excellent communication skills (oral and written).
• Effective problem-solving and decision-making skills.
• Working knowledge of Sage and SAP is advantageous.
• Ability to communicate at all levels, including senior management.
• Ability to work collaboratively and independently under tight deadlines.

Salary (Rate): 36000

City: Selby

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other