Summary: The Project Management Associate role is a 12-month fixed-term contract focused on enhancing digital adoption within Customer Service teams at Aviva, a leading UK Insurance, Wealth, and Retirement business. The position involves collaborating across various functions to implement strategies that improve performance and customer experiences. The role serves as a key point of engagement between operational change initiatives and teams, requiring effective stakeholder management. This opportunity is ideal for individuals looking to gain valuable experience in project management within a dynamic environment.

Key Responsibilities:

• Work as part of the Digital Adoption team to transform performance within Customer Service teams.
• Develop and deliver strategies to drive digital adoption.
• Act as a point of escalation and engagement between Operational Change and operational teams.
• Collaborate with various functions to achieve shared outcomes.
• Manage complexity and volume of demand in delivering change.
• Create insightful reports through strong data analysis capabilities.
• Engage with stakeholders both internally and externally.

Key Skills:

• Previous experience in delivering change management.
• Knowledge of Project Management Methodologies such as Agile and Waterfall.
• Strong data analysis capabilities.
• Understanding of the UK life insurance business and marketplace.
• Excellent stakeholder management skills.

Salary (Rate): 34000

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Project Management