Product Manager
Posted 4 days ago by Travel Trade Recruitment
£45,000 Per year
Outside
Hybrid
East Sussex, England, United Kingdom
Summary: The Product Manager role involves developing and sourcing new products and strategies for a growing tour operation in East Sussex. This position is a 12-month maternity contract, focusing on innovative market solutions and effective supplier relationships. The ideal candidate will have a background in adventure travel or water-based holidays and will work closely with various teams to ensure product quality and customer satisfaction.
Key Responsibilities:
- Develop a clear understanding of the product strategy and programme plan.
- Adopt an innovative approach to servicing market needs and delivering on business goals.
- Work with the Head of Product on gap analysis and identifying new product development needs.
- Conduct market research and competitive analysis to identify portfolio gaps.
- Understand targeted market needs to ensure proper product positioning.
- Develop positive relationships with tourist boards.
- Maintain New Product Ideas list and manage product pipeline priorities.
- Develop Product Plans that specify positioning and define the product.
- Source and build relationships with new supplier partners.
- Direct line management of the New Product Development team.
- Consult with the Commercial team on supplier cost base for new trip components.
- Ensure customer-centric decision-making for service and product quality.
- Support the Customer team in managing guest queries and resolving issues.
- Facilitate sales training and champion new products.
- Collaborate with Operations team to meet service level expectations.
- Support business-wide product information needs.
Key Skills:
- Experience using initiative to solve problems.
- Experience in a busy team environment.
- Proficiency in Microsoft Office, especially Excel and SharePoint.
- GCSE level in English & Math's.
- Experience in travel industry/tour operator product and supplier contracting.
- Negotiation experience with supplier Service Level Agreements.
- Advanced knowledge of Microsoft Office applications.
- Knowledge of software apps that improve efficiencies.
- Ability to manage health and safety decisions.
- Friendly and enthusiastic personality.
- Agile and dynamic thought processes.
- Excellent verbal and written communication skills.
- Ability to build professional relationships across diverse backgrounds.
- Collaborative working and influencing skills.
- Negotiation skills with various suppliers.
Salary (Rate): £45,000.00 yearly
City: East Sussex
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Other
New Vacancy for a Product Manager to join a growing tour operation in East Sussex. You will be part of a team developing and sourcing new product and strategy. The role for the Product Manager will be to cover a 12 Month Maternity contract. If you are a Product Manager seeking a role with a growing reputable travel company, we look forward to hearing from you. We would be particularly interested from anyone from an Adventure Travel / Water based holidays background.
The Job:
- Develop a clear understanding of the product strategy and programme plan and the role that new products play.
- Adopt an innovative approach to servicing market needs and delivering on business goals
- Work with the Head of Product on gap analysis and in identifying where there is need for development of new products and concepts to deliver on the programme plan
- Carry out market research & competitive analysis and identifying portfolio gaps and overlaps
- Understand needs of targeted markets and persona to ensure all product positioned correctly
- Provide support in developing positive relationships with tourist boards
- Maintain New Product Ideas list and & propel priorities along the product pipeline to launch
- Develop Product Plans that make the business case, specify positioning, and define the product
- Source and build effective two-way relationships with new supplier partners
- Direct line management responsibility of New Product Development team
- Consultant with the Commercial team to ensure supplier cost base for new trip components is in line with competitor trips
- Putting the customer at the heart of all decisions to deliver outstanding service and product quality,
- Supporting the Customer team to manage guest queries, special requests and resolve issues
- Facilitate sales training and champion new products and individual components
- Collaborate with Operations team to ensure contracted services are achieving company goals related to service level expectations
- Support Business wide feed of required Product Information to support relevant department needs.
Skills required:
- Experience of using initiative solutions to solve problems
- Experience working in a busy team environment
- Experience using Microsoft Office, especially Excel and SharePoint effectively for general administration
- GCSE level in English & Math's
- Travel industry / Tour operator Product and supplier contracting and negotiating
- Experience of negotiating supplier Service Level Agreements and overseeing contracts
- Advanced knowledge of Microsoft office applications
- Knowledge of software apps that improve efficiencies
- To be able to manage, and make key decisions, on health and safety
- Friendly and enthusiastic personality
- Agile & dynamic thought processes
- Excellent verbal & written communication skills and ability to demonstrate flexibility and initiative
- Ability to build professional relationships with people from a range of backgrounds and cultures adapting the message accordingly
- Collaborate working and influencing skills
- Ability to negotiate with a variety of different suppliers
The Package:
- 12 Month Maternity Contract
- Salary £40,000 - £45,000 + Bonus
- Hybrid role in East Sussex
Interested:
If you are interested please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk