People Operations Coordinator
Posted 1 week ago by LV=
Negotiable
Undetermined
Hybrid
Bournemouth, England, United Kingdom
Summary: The People Operations Coordinator will play a vital role in delivering customer-centric and compliant People services throughout the employee lifecycle. This position involves managing critical processes such as job offers, HR systems, payroll, and compliance while ensuring a high standard of service and operational excellence. The role also includes opportunities for continuous improvement and involvement in project work within the People Operations team. The position is a 12-month fixed-term contract based in Bournemouth, requiring a minimum of two days per week in the office.
Key Responsibilities:
- Reviewing and issuing job offers for candidates and monitoring referencing checks for compliance.
- Maintaining HR systems and ensuring data integrity in line with GDPR.
- Supporting payroll and benefits queries, including parental leave processing.
- Administering employee lifecycle changes and producing accurate documentation.
- Monitoring and escalating risks, contributing to audits and compliance checks.
- Managing the shared mailbox for people queries and providing timely support.
- Engaging in continuous improvement initiatives and project work.
Key Skills:
- Strong customer focus and communication skills.
- High attention to detail and organizational ability.
- Experience with HR systems and Microsoft platforms.
- Understanding of employment law and HR best practices.
- Proactive attitude and passion for continuous improvement.
- Teamwork experience.
- Ideally, experience in financial services and/or working towards a CIPD qualification.
- Desirable: SMCR knowledge and experience.
Salary (Rate): undetermined
City: Bournemouth
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
About The Role
You'll work in our People Operations team, where your core mission will be to deliver customer-centric, compliant, and efficient People services across the full employee lifecycle. You’ll be a key enabler of operational excellence within the People function, ensuring that every interaction—whether with candidates, employees, or line managers—is handled with precision, empathy, and professionalism. In addition to being the first point of contact, you’ll be responsible for delivering and maintaining critical people processes including:
- Offers and Referencing: You’ll be responsible for reviewing and issuing job offers for our internal and external candidates and working with our third-party provider to monitor referencing checks, ensuring legal and regulatory compliance. In addition, you will be carrying out fraud checks and raising occupational health referrals for candidates where required.
- HR Systems and Data Integrity: Keeping platforms like our ATS, LMS and HRIS accurate and up to date, while safeguarding sensitive employee data in line with GDPR.
- Payroll and Benefits: Supporting on pay and benefits queries and parental leave processing, ensuring accuracy and timeliness.
- Employee Lifecycle Administration: From salary changes, change of hours all the way through to leavers, you’ll carry out contractual changes and produce accurate documentation and correspondence that reflects our tone of voice and brand values, all in time for payroll cut offs.
- Risk and Compliance: You’ll monitor, identify and escalate risks, contribute to audits and annual SMCR referencing related checks, and uphold the People Operations Framework.
This role is not just about process—it’s about people. Along with the rest of the People Operations team, you will manage the shared mailbox for all people queries, offering clear, accurate, and timely support. You’ll also play a key role in continuous improvement, using systems thinking to refine workflows and enhance service delivery. Once you are established in your role, you will have opportunities to develop should you wish, by getting involved in project work and supporting the People Delivery & Advisory team with policy reviews and note taking.
We support hybrid working, with a regular presence at our Bournemouth office of a minimum of 2 days per week. This role is 35 hours per week. This is a 12 month Fixed Term Contract, covering maternity leave.
About You
- • Strong customer focus and communication skills
- • High attention to detail and organisational ability
- • Experience with HR systems and Microsoft platforms (such as Outlook, Word, Excel and Teams)
- • Understanding of employment law and HR best practice
- • A proactive, can-do attitude and a passion for continuous improvement
- • Experience of working in a team
- • Ideally, experience in financial services and/or working towards a CIPD qualification
Desirable: SMCR knowledge and experience of supporting on SMCR annual activities
Rewards & Benefits
This role is a Band B in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- • 26 days' holiday
- • The opportunity to buy or sell up to five days of holiday.
- • An annual bonus scheme based on company and personal performance.
- • Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
- • Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
- • Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover).
- • Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
- • Employee Assistance Programme (EAP) service for support when you need it.
- • Virtual GP service.
- • Shared parental leave.
- • Up to 20% discount on our life products for you and your immediate family.
About Us
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.