Summary: The Operations Officer role at a public sector organization in Edinburgh involves ensuring the readiness of the Hearings Suite and associated equipment, managing audio-visual systems, and performing reception duties. The position requires strong administrative skills and the ability to support Health & Safety activities while liaising with various stakeholders. This is an office-based role for an initial 23-month contract, emphasizing customer service and operational efficiency. The role is classified as outside IR35.

Key Responsibilities:

• Ensure the Hearings Suite and associated equipment are ready for use at all times.
• Operate audio-visual and document display systems in public hearings and troubleshoot technical issues.
• Undertake reception duties, including receiving external visitors.
• Manage web-based meetings using WebEx and troubleshoot related issues.
• Set up workstations with IT hardware and support colleagues with IT equipment.
• Maintain a log of issues during Hearings and implement corrective actions as necessary.
• Manage incoming and outgoing mail, including courier services.
• Ensure meeting rooms and facilities are fit for use.
• Manage office equipment and ensure operational readiness.
• Handle requests for office stationery and ensure availability.
• Cover the role of the Macer during sickness and annual leave.
• Assist in reviewing and implementing standard operating procedures (SOPs).
• Support Health & Safety activities and ensure compliance with regulations.
• Assist in reviewing sub-contractor performance and monitoring SLAs.
• Undertake general administrative duties and ad hoc tasks as required.

Key Skills:

• Excellent customer service skills with a background in facilities or front of house services.
• Experience working with internal and external stakeholders, including senior management.
• Strong administrative skills and proficiency in Microsoft 365.
• Positive attitude and ability to deliver high levels of service.
• Experience with Health and Safety audits/inspections.
• Excellent interpersonal and communication skills.
• Strong problem-solving skills and ability to work autonomously.
• Proven ability to work under pressure and meet tight timelines.
• Personal resilience and ability to handle distressing subject matter.
• Ability to prioritize workload and flexibility in working hours.
• Desire for self-development and improvement.

Salary (Rate): 145.20

City: Edinburgh

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other