Operations Coordinator - Fixed-Term Contract

Operations Coordinator - Fixed-Term Contract

Posted 7 days ago by JLL

Apply
Negotiable
Undetermined
Undetermined
Reading, England, United Kingdom
Apply
General Insurance Investments Key Performance Indicators (KPIs) Management Management Systems Measurement Systems Analysis Microsoft Excel Microsoft PowerPoint Operational Excellence Operations Management Stakeholder Management

Summary: The role of Assistant Operations Manager at The Oracle in Reading involves overseeing the efficient operation of a vibrant retail environment, ensuring high standards of facilities management and operational excellence. The position requires collaboration with various teams and stakeholders to enhance the visitor experience and support the business objectives of the investment. This is a 12-month fixed-term contract aimed at delivering exceptional service to tenants and visitors alike. The role is pivotal in maintaining compliance with policies and procedures while fostering strong relationships with occupiers.

Key Responsibilities:

  • Support the Operations Manager in delivering client KPIs as per the Master Service Agreement.
  • Inspire teams to embrace and deliver Operational Excellence at The Oracle.
  • Maintain high standards for administration, operations, and management of landlord areas.
  • Contribute to the Destination's Health, Safety, Security, and Environmental performance.
  • Ensure compliance with JLL's policies and procedures in on-site management.
  • Manage Facilities Management systems effectively and ensure compliance with insurer requirements.
  • Oversee accident and incident reporting, including insurance and statutory forms.
  • Support management of Service Partners and ensure performance standards are met.
  • Maintain Emergency Preparedness documents and coordinate fire evacuation drills.
  • Build and develop relationships with occupiers and manage day-to-day communications.
  • Assist in operational initiatives and manage work permits at Westquay.
  • Assist in managing building plant and equipment and developing occupier handbooks.
  • Implement minor works as required.

Key Skills:

  • Commercial acumen and stakeholder management skills.
  • Previous experience in the property industry or facilities management.
  • Ability to drive operational business change and improvements.
  • Strong initiative, listening skills, and willingness to learn.
  • Discretion in handling sensitive and confidential information.
  • Results-oriented with high standards.
  • Prior supervisory experience in Facilities Management, ideally in a shopping centre.
  • Strong organizational and communication skills, both verbal and written.
  • Good administrative and IT skills (Word, Excel, PowerPoint).
  • Resourceful and driven to achieve results.
  • Knowledge of safety, quality, and cost risks.
  • Preferably IOSH certified or working towards certification.

Salary (Rate): undetermined

City: Reading

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Are you an experienced operations professional seeking a dynamic role at the heart of Reading's retail landscape? The Oracle, a premier shopping, dining, and leisure Destination in the Thames Valley, is looking for a dedicated Assistant Operations Manager to join its vibrant team. With over 100 shops, restaurants, and leisure facilities, The Oracle is a pivotal hub attracting millions of visitors annually, significantly contributing to the Town's economy and identity. This is a unique opportunity to play a crucial role in ensuring the seamless and efficient operation of a bustling retail environment, contributing to an exceptional experience for both tenants and over 13.6 million annual visitors. This is a 12 month Fixed-Term Contract role. The Operations Coordinator will assist Operations Manager in the delivery of facilities services to occupiers in one our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

Team Structure

The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.

Key Responsibilities And Deliverables

  • Facilities Management - Supporting the Operations Manager to:
  • Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
  • Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at The Oracle
  • Set and maintain the highest standard of performance for the administration, operations, and management of the landlords areas at The Oracle.
  • Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.
  • Ensure that on-site management of the The Oracle is undertaken in accordance with JLL's policies, processes, and procedures.
  • Ensure that all Facilities Management systems are kept compliant, up to date and managed effectively (eLogbook's, Riskwise).
  • Ensure all insurers requirements are met and oversee all accident, incident reporting, including insurance and statutory forms and procedures.
  • Support the Operations Manager in the management of the Service Partners through their managers.
  • Support the Operations Manager to ensure the delivery of Maintenance, Security and House Keeping provision along with their subcontracted services, ensuring they are managed to the performance standards required.
  • Support the Operations Manager in maintaining and exercising the Emergency Preparedness documents with Team Oracle.
  • Organise and co-ordinate fire evacuation and emergency response drills.
  • Engaging with all other departments and embrace being a part of Team Oracle.
  • Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters.
  • Ensuring relevant information and advice is fed back and logs kept monitoring communications.
  • Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
  • Assist in issuing work permits and manage this process at Westquay.
  • Assist in the management of buildings plant and equipment.
  • Will be responsible for building management systems where appropriate.
  • Assist in developing and maintaining occupier handbooks.
  • Assist in the implementation of minor works

Required Qualifications, Skills And Experience

  • Commercial acumen
  • Stakeholder management skills and an ability to understand business ideas
  • Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background
  • Supportive in driving operational business change and improvements
  • Ability to work on own initiative, to listen and willingness to learn.
  • Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
  • Results and achievement orientated to high standards
  • Prior experience working in Facilities Management at a supervisory level or above, ideally in a shopping centre environment.
  • Strong organisation skills and excellent communication skills, both verbal and written
  • Good administrative and IT skills (Word, Excel and PowerPoint)
  • Resourceful and driven to achieve results
  • Knowledge of safety, quality, and cost risks
  • Preferably IOSH, or working toward IOSH Certification
Apply
Similar Jobs
Loading data...