On-Site IT Support Engineer (SC Cleared)
Posted Today by TieTalent
£260 Per day
Inside
Onsite
London, England, United Kingdom
Summary: The On-Site IT Support Engineer (SC Cleared) role involves providing 1st and 2nd line technical support to users in a leading organization. The position requires active UK Security Clearance and focuses on resolving hardware and software issues while delivering exceptional customer service. The engineer will work on-site in Central London, supporting users with IT-related queries and ensuring equipment functionality. This is a contract position with an urgent start date.
Key Responsibilities:
- Provide 1st/2nd Line on-site technical support for users (at all levels)
- Proactively seek out IT issues and actively resolve them in a timely manner
- Support various hardware and software issues and fixes (e.g. logins, application issues, mobile, laptops)
- Perform morning walkthrough to ensure printers and meeting room equipment is working correctly
- Provide exceptional, friendly customer service to users when assisting them with IT queries
- Support the IT Manager with ad-hoc technical duties as directed
- Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
Key Skills:
- Demonstrable technical IT support experience at 1st/2nd Line level
- Highly personable and approachable individual, able to support users at all levels
- Strong understanding of traditional IT environments (and associated hardware and software)
- Active UK Security Clearance
Salary (Rate): £260 daily
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
About On-Site IT Support Engineer (SC Cleared) Specialism(s): Tech Bar Support, Deskside Support, User Support, IT Hardware Support, Basic Application Support, IT Moves & Changes, SC Clearance Required Clearance: UK SC (Active) - Mandatory Type: Contract Location: Central London IR35: Inside IR35 (via Umbrella) Start: ASAP / Urgent Pay Rate: £200 - £260 per day Working Pattern: Mon - Fri (8am - 4:30pm) On-Site IT Support Engineer (SC Cleared) CPS Group UK are delighted to be working with a leading organisation to appoint an internal IT Support Engineer on a contract (daily rate) basis. The IT Support Engineer will work on the user-facing Tech Bar, supporting users with IT related queries and solving associated technical hardware and basic software issues. The role requires active UK Security Clearance, therefore candidates without active SC Clearance cannot be considered
Role Requirements
- Provide 1st/2nd Line on-site technical support for users (at all levels)
- Proactively seek out IT issues and actively resolve them in a timely manner
- Support various hardware and software issues and fixes (e.g. logins, application issues, mobile, laptops)
- Perform morning walkthrough to ensure printers and meeting room equipment is working correctly
- Provide exceptional, friendly customer service to users when assisting them with IT queries
- Support the IT Manager with ad-hoc technical duties as directed
- Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
Required Skills & Experience
- Demonstrable technical IT support experience at 1st/2nd Line level
- Highly personable and approachable individual, able to support users at all levels
- Strong understanding of traditional IT environments (and associated hardware and software)
- Active UK Security Clearance
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed) src="(url removed) Nice-to-have skills Customer Service London, England Work experience Systems Administrator Desktop Support Languages English