Summary: The Night Auditor at Accor is responsible for welcoming guests and ensuring their satisfaction from arrival to departure, providing high-quality service with a friendly demeanor. This role involves maintaining a secure environment during night hours, managing guest communications, and completing audit tasks as per the checklist. The position offers opportunities for personal and professional growth within a supportive hospitality environment. Candidates must be eligible to work in the UK and possess a current work visa.

Key Responsibilities:

• Welcome guests and ensure their satisfaction throughout their stay.
• Maintain a smooth and secure environment for guests during night hours.
• Action diary events, flags, and specials as required.
• Check and pass on guest mail, messages, and parcels promptly.
• Perform accurate cashiering balance at the end of shifts.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Answer incoming calls promptly and ensure reports are distributed.
• Process wake-up calls and ensure proper handover of information to the oncoming shift.
• Assist with any other duties requested by the Night Manager.

Key Skills:

• Some experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Salary (Rate): undetermined

City: Reading

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other