New Claims Co-ordinator - Legal Expenses

Summary: The New Claims Coordinator role within the Legal Expenses team at Direct Line Group involves assessing and processing legal expenses claims, serving as the first point of contact for customers. The position requires effective communication with clients regarding their claims and legal representation, ensuring a positive customer experience during sensitive situations. This full-time role is offered on a 12-month fixed-term contract with hybrid working arrangements from the Bristol office.

Key Responsibilities:

• Assessing and processing legal expenses claims enquiries and acting as the first point of contact for new and existing customers.
• Speaking with customers about their new claims, specifically regarding appointing legal representatives.
• Helping customers understand the next steps in their legal claim journey and providing decisions in writing.
• Appointing legal representatives and collaborating with preferred law firms.
• Interacting with other technical claims handling teams to progress claims or resolve customer concerns.
• Providing an excellent customer experience throughout the claims process on both incoming and outgoing calls.

Key Skills:

• Excellent customer service skills.
• Previous experience in a customer-facing environment is desirable.
• High attention to detail.
• Ability to organise and prioritise workloads.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other