Mobile Desktop Engineer/2nd Line Desktop Support Engineer - Birmingham
Posted Today by V-Source UK Ltd
£210 Per day
Inside
Onsite
Birmingham, UK
Summary: The Mobile Desktop Engineer role involves providing 2nd line desktop support primarily in Birmingham, with a focus on supporting users, including VIPs. The position requires a candidate with over three years of experience in desktop support and the ability to manage incidents and requests effectively. The role is on-site five days a week, necessitating candidates to be within a commutable distance and possess their own vehicle. This position is inside IR35 and may require working through an umbrella company.
Key Responsibilities:
- Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
- Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
- Application management (Install/Patches/Updates)
- Providing general desktop support for all users, whilst giving priority to VIP users where necessary
- Managing tickets on the Service Management software where users are dealt with directly
Key Skills:
- ITIL (Ideally certified, but we would consider candidates that have completed the course)
- Active Directory
- Microsoft Windows OS
- Microsoft Office/Office 365
- MS Exchange
- Desktop/Laptop Builds (SCCM/InTune)
- Mobile Devices & Applications
- Asseting/Licence Management
- Patch Management for Desktop/Laptops
- Hardware Support/Build Management
Salary (Rate): £210 per day
City: Birmingham
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange
My client based in Birmingham are looking for a Mobile Desktop Engineer for an initial 3 month contract with a potential for multiple extensions (long term). Our ideal candidate will have over 3 years experience as a BAU Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be working out of a number of offices based in and around Birmingham, but you may also be required to travel to other sites on occasion. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team. Please note that this role requires someone who is on site 5 days per week, therefore we are looking for candidates who are located within a commutable distance from Birmingham, that drives and have their own vehicle.
The main duties for this role are as follows:
- Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
- Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
- Application management (Install/Patches/Updates)
- Providing general desktop support for all users, whilst giving priority to VIP users where necessary
- Managing tickets on the Service Management software where users are dealt with directly
Key skills required for this role are as follows:
- ITIL (Ideally certified, but we would consider candidates that have completed the course)
- Active Directory
- Microsoft Windows OS
- Microsoft Office/Office 365
- MS Exchange
- Desktop/Laptop Builds (SCCM/InTune)
- Mobile Devices & Applications
- Asseting/Licence Management
- Patch Management for Desktop/Laptops
- Hardware Support/Build Management
Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.