Major Incident Manager - (FCA/SOX/GDPR/ITSM/ServiceNow/Jira/Banking/Financial Services)
Posted 1 week ago by GIOS Technology
Negotiable
Undetermined
Hybrid
Sheffield, England, United Kingdom
Summary: The Major Incident Manager role in Sheffield, UK, involves overseeing the incident management process in a hybrid work environment within the financial services sector. The position requires a proactive individual to ensure service stability and compliance with regulatory standards while managing incidents effectively. The role includes mentoring team members and providing updates to stakeholders on incident status. The successful candidate will drive improvements in service resilience and incident management practices.
Key Responsibilities:
- Lead the global incident management process, ensuring timely logging, tracking, escalation, and resolution of incidents.
- Manage and resolve incident backlog, prioritising issues based on business impact and urgency.
- Provide clear, timely updates to stakeholders and senior leadership on incident status and post-incident reviews.
- Escalate complex or high-impact incidents to technical or business teams with full context and diagnostics.
- Analyse incident trends and root causes, identifying opportunities for service improvement and risk mitigation.
- Mentor and coach team members on incident management best practices and compliance standards.
Key Skills:
- Proven experience in Major Incident Management, ideally within Financial Services.
- Strong knowledge of regulatory and operational standards (FCA, SOX, GDPR).
- Hands-on experience with ITSM tools (ServiceNow, Jira).
- Strong communication skills with ability to manage stakeholders at all levels.
- Analytical, problem-solving, and decision-making capabilities.
- Experience in 24/7 or shift-based support environments.
- Background in mentoring, coaching, and driving service resilience.
Salary (Rate): undetermined
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am hiring for, Job Title: Major Incident Manager Location: Sheffield, UK (Hybrid – 3 days onsite per week) Job Description: We are seeking an experienced and proactive Major Incident Manager to join our team in a hybrid, shift-based capacity. You will play a pivotal role in ensuring service stability within a fast-paced financial services environment by driving the incident management process end-to-end and ensuring compliance with regulatory standards.
Key Responsibilities:
- Lead the global incident management process, ensuring timely logging, tracking, escalation, and resolution of incidents.
- Manage and resolve incident backlog, prioritising issues based on business impact and urgency.
- Provide clear, timely updates to stakeholders and senior leadership on incident status and post-incident reviews.
- Escalate complex or high-impact incidents to technical or business teams with full context and diagnostics.
- Analyse incident trends and root causes, identifying opportunities for service improvement and risk mitigation.
- Mentor and coach team members on incident management best practices and compliance standards.
Key Skills & Requirements:
- Proven experience in Major Incident Management , ideally within Financial Services .
- Strong knowledge of regulatory and operational standards (FCA, SOX, GDPR).
- Hands-on experience with ITSM tools (ServiceNow, Jira).
- Strong communication skills with ability to manage stakeholders at all levels.
- Analytical, problem-solving, and decision-making capabilities.
- Experience in 24/7 or shift-based support environments .
- Background in mentoring, coaching, and driving service resilience.