Lead ICT Telephony & Unified Comms Analyst
Posted 4 days ago by Northern Ireland Housing Executive
£41,511 Per year
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The Lead ICT Telephony & Unified Comms Analyst is responsible for supporting the ICT Telephony & Unified Comms Manager in managing the Avaya Aura Unified Communications Platform. This role involves overseeing day-to-day operations, supplier and contract management, and liaising with key business users and third-party service providers. The position requires a strong background in incident and service request management, as well as change and problem management. The role is based in Belfast and is classified as a permanent position, although fixed-term contracts may also be offered.
Key Responsibilities:
- Support the ICT Telephony & Unified Comms Manager in daily operations of the Avaya Aura Unified Communications Platform.
- Manage supplier and contract relationships.
- Oversee incident and service request management processes.
- Implement change and problem management strategies.
- Liaise with key business users and third-party service providers.
Key Skills:
- At least 2 years of relevant experience in incident and service request management.
- Experience in change and problem management.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with various stakeholders.
- Knowledge of Avaya Aura Unified Communications Platform is preferred.
Salary (Rate): £41,511 yearly
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job ref: 2025-124
Job type: Permanent
Location: Housing Centre, Belfast
Salary: £36,124 - £41,511
Closing date: Thursday 24 Jul 2025 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 6
JOB PURPOSE: The Lead ICT Telephony & Unified Comms Analyst will be responsible for supporting the ICT Telephony & Unified Comms Manager in the delivery of the day-to-day operations of the Avaya Aura Unified Communications Platform including all components, Supplier/Contract Management, Incident & Service Request Management, Change Management, Problem Management and Communications. Another key aspect of this role will involve liaising closely with a number of key business users and third-party Service providers.
REQUIREMENTS: 1. Can demonstrate at least 2 years' relevant experience within the last 4 years of working in Incident & Service Request Management, Change & Problem Management. (Please include dates)
APPLICATION PROCESS Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.