Summary: We are looking for a Junior Level Service Desk Support Staff (Level 1) to join a government department project through a leading global IT services provider. This role is ideal for entry-level IT professionals seeking hands-on experience in a dynamic environment. The position requires security clearance and involves providing first-line support to end users. The contract is for 6 months and classified as inside IR35.

Key Responsibilities:

• Triage and categorise support requests efficiently
• Provide first-line support to end users, ensuring service level agreements (SLAs) are met
• Troubleshoot technical issues independently and escalate where necessary
• Work collaboratively with the wider IT team to ensure seamless issue resolution

Key Skills:

• Previous experience in a Service Desk/IT Support role (preferred but not essential)
• Strong problem-solving skills and the ability to take initiative
• Excellent communication skills and customer-focused approach
• Ability to work independently and as part of a team

Salary (Rate): 180.00

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT