Junior business analyst (6 month contract)At Reframe we re wholly invested in delivering better outcomes from cancer for people and business. We re passionate about reducing the ripple effect of cancer on individuals and their loved ones, and since 2012 we have been delivering proactive, individualised and ongoing support to people affected by cancer.We are now searching for a detailed orientated and organised junior business analyst to join our team.Salary: CompetitiveBenefits: Contributory pension scheme, Life assurance, Company Sick Pay, access to Reframe support services, 25 days holiday plus bank holidays (plus your birthday as paid leave)Key Responsibilities Understanding Software Details: Gain a deep understanding of the intricacies of our software to make informed decisions and provide expert guidance.Act as translator from technical discussions to the Head of Partnerships, Propositions and Product and vis versa.Generate new workflows with associated new products on Reframe software.Stakeholder Client and Customer Interaction: Establish and nurture strong stakeholder, client, and customer relationships by meeting, communicating, and managing expectations and project timelines.Work with cross-functional teams to design and implement effective solutions.Customer Feedback: Gather and analyse customer feedback, market research, and competitive analysis to inform product decisions and prioritise enhancements.Documentation: Collaborate with stakeholders to gather, analyze, and document business requirements and assist in testing and validating system functionality against business requirements.Implement As Is To Be process mapping to thoroughly understand the current state of a process, uncovering bottlenecks, inefficiencies, and areas ripe for improvement and a blueprint for how the process should operate optimally. Create technical documentation for new functionalities and workflows.Work with Reframe teams to inform PIDs (product development documents).Specifically coordinate with marketing and sales teams to drive product adoption and revenue growth via a GTM plan with PIDProject Coordination: Monitor project progress and provide regular updates to stakeholders.Develop process maps, patient journeys, and other documentation to support project initiatives. Development Pipeline: Assist in the planning, definition, and grooming of the development pipeline, both at a macro and micro level, to ensure alignment with our strategic goals.Quality Assurance: Maintain close alignment with the CST, ensuring that priority development aligns with quality clinical standards and customer needs. Product: Showcase new functionalities to both internal and external stakeholders through engaging and informative product demos.Scope and develop workflows and customer journeys via Miro.Set up customer measurements via Hubspot.Monitor product performance, gather customer feedback, and identify areas for improvement. Manage product lifecycle, including updates and enhancements.Knowledge, skills and experienceEssentialProficient at Miro, Viso, excelDemonstrable experience of having product experienceKeeps overall objectives and outcomes in mind.Understands the needs of the internal or external customer.Ability to establish relationships and maintain contacts with people from a variety of backgrounds.Organisational and problem-solving capabilities.Strong verbal communication skillsConfident and influential communicator at all levelsA clear appreciation of the need for exceptional standards of delivery and evidence of a strong commitment to delivering improved standards PreferredStrong understanding of healthcare industry trends, regulations, and market dynamics.Broker and insurance business model exposureCertified BA and Project management qualification Customer insight experience qual and quant About YouDetail-oriented and organised.Adaptable and open to change.Customer-focused and dedicated to delivering value.A team player with excellent interpersonal skillsA strong sense of ownership and accountabilityAbout Reframe - www.reframe.co.ukWe are a practical, positive and progressive bunch of people all passionate about building a great business around these values, so if you share these, then come and join our team.If you think you can help Reframe succeed in our mission of delivering better outcomes for those affected with cancer and want to be part of a motivated team determined to make a real difference, Reframe is the place for you.Adaptability and flexibility being prepared for anything will serve you well, as will excellent communication and customer service skills. Everyone in our business has a key role in growing and representing our business.We provide a dedicated team that coaches, connects and supports people through the entirety of their Cancer and Carer journey. Our experienced team of case managers, cancer nurse specialists and mental health first aiders work alongside health providers to deliver practical, emotional and clinical support when it matters most for our clients.By joining this small and energetic team you will have the opportunity to contribute ideas, initiatives and help drive growth.It s not all about work - we enjoy a little get together when we can and have regular company events - encouraging a happy workforce is a big part of our culture.











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