ITSM Consultant, London

ITSM Consultant, London

Posted 2 weeks ago by NDK Consulting.co.uk Ltd

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£650 Per day
Inside
Hybrid
London, UK
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IT Service Management Life Cycle Planning Management Outsourcing ServiceNow Stakeholder Engagement Stakeholder Management

Summary: We are seeking a highly experienced ServiceNow Implementation Consultant to lead the local deployment of ServiceNow's IT Service Management capabilities, ensuring compliance with DORA (EU) regulatory requirements. The role involves close collaboration with internal teams and external partners to deliver end-to-end implementations of ITSM modules. The consultant will provide architecture guidance and best practices throughout the implementation life cycle. Strong knowledge of ServiceNow architecture and modules is essential for success in this position.

Key Responsibilities:

  • Lead and manage the local implementation of ServiceNow ITSM modules
  • Oversee integration with outsourcing partner and ensure compliance with DORA regulations
  • Configure and optimise ITSM modules: Incident, Problem, Change, Service Request
  • Collaborate with stakeholders to define requirements and translate them into robust solutions
  • Provide architecture guidance and best practice advice throughout the implementation life cycle
  • Deliver documentation, knowledge transfer, and support go-live activities

Key Skills:

  • Strong ServiceNow platform and architecture knowledge
  • Proven end-to-end ServiceNow implementation experience (ITSM modules)
  • Deep understanding of Incident, Problem, Change, and Service Request processes
  • Experience working with external vendors/outsourcing partners
  • Familiarity with DORA compliance requirements (EU)
  • Excellent communication and stakeholder engagement skills

Salary (Rate): £650 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role Overview
We are seeking a highly experienced ServiceNow Implementation Consultant to lead the local deployment of ServiceNow's IT Service Management capabilities. This role will work closely with internal teams and external outsourcing partners to ensure a smooth implementation aligned with DORA (EU) regulatory requirements.

You will bring deep knowledge of ServiceNow architecture and modules, with a track record of delivering end-to-end implementations covering Incident, Problem, Change, and Service Request management.

Key Responsibilities

  • Lead and manage the local implementation of ServiceNow ITSM modules

  • Oversee integration with outsourcing partner and ensure compliance with DORA regulations

  • Configure and optimise ITSM modules: Incident, Problem, Change, Service Request

  • Collaborate with stakeholders to define requirements and translate them into robust solutions

  • Provide architecture guidance and best practice advice throughout the implementation life cycle

  • Deliver documentation, knowledge transfer, and support go-live activities

Essential Skills & Experience

  • Strong ServiceNow platform and architecture knowledge

  • Proven end-to-end ServiceNow implementation experience (ITSM modules)

  • Deep understanding of Incident, Problem, Change, and Service Request processes

  • Experience working with external vendors/outsourcing partners

  • Familiarity with DORA compliance requirements (EU)

  • Excellent communication and stakeholder engagement skills

Inside IR35 - Hybrid Model

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