Summary: The IT Technician role involves managing queue tickets, stock, and hardware repairs within a designated Hub, ensuring service levels are maintained as per contract. The position requires effective communication with vendors and adherence to established processes and procedures. Candidates must possess SC clearance or the ability to obtain it, along with relevant experience in a PC field service environment. The role also includes responsibilities for hardware diagnostics and repairs, with a focus on maintaining high security standards.

Key Responsibilities:

• Queue ticket management ensuring appropriate updates and call management to maintain service levels.
• Hub stock management including asset management of kit in/out.
• Effective management of disposals through the Hub.
• Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns.
• Locker replenishments where appropriate.
• Highlight potential service issues and improvements to the Team Leader.
• Follow agreed processes and procedures from the Authority or Computacenter.

Key Skills:

• Must have SC clearance or be able to gain it.
• UK National with a UK passport.
• Full clean driving licence.
• 2+ years experience in a PC field service or workshop environment.
• Hardware diagnosis, troubleshooting, support, and repair skills.
• Accredited or willing to undergo HP & Dell training for desktops and laptops.

Salary (Rate): 16.25

City: Alnwick

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT