Summary: The IT Technician / Helpdesk Support Engineer / Service Desk Analyst role at Sudlows involves providing 1st and 2nd line IT support to both office and remote users. The position requires assisting with IT projects, system audits, and maintaining IT documentation while ensuring timely assistance to end users. Ideal candidates may be recent graduates or those with 1-2 years of IT experience. The role is part of a growing engineering company with ongoing expansion plans.

Key Responsibilities:

• Provide 1st and 2nd line IT support to end users.
• Install and set up new computers for new starters.
• Maintain and upgrade desktops, laptops, mobiles, and tablets.
• Set up and maintain printers, hotspot routers, access points, and other IT devices.
• Troubleshoot issues related to Windows 10/11 and Microsoft Office 365.
• Install and support applications from various software vendors.
• Update IT documentation and create new guides for users.
• Maintain the IT store and equipment inventory records.
• Support IT projects and business requirements.
• Take calls and update support tickets on the IT Service Desk.
• Assist with IT projects, working with 2nd and 3rd line IT staff.
• Monitor the network and help with system audits and security checks.
• Work as a team player and provide excellent customer service.
• Explain technical issues to non-technical users.
• Prioritize and manage tasks effectively.

Key Skills:

• Basic knowledge of Windows support and Office 365.
• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Analysis and problem-solving skills.
• Ability to manage a heavy workload and meet tight deadlines.
• Commitment to expanding skill set.
• Ability to explain technical issues to non-technical users.
• Team player with a courteous manner.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT