IT Support Officer (6 month FTC)
Posted 1 day ago by South Liverpool Housing Group
Negotiable
Undetermined
Hybrid
Liverpool, England, United Kingdom
Summary: The IT Support Officer role at South Liverpool Homes involves working within the IT Service Desk to ensure the availability and functionality of IT systems. The position requires a service-oriented individual who will manage incidents and service requests while providing excellent customer support. The role is primarily office-based with the opportunity for remote work one day a week, and it is a 6-month fixed-term contract. The ideal candidate should have relevant experience in IT support and familiarity with various Microsoft applications and IT infrastructure.
Key Responsibilities:
- Manage incidents and service request tickets across IT infrastructure and applications.
- Ensure IT systems are available and functioning to support organizational goals.
- Provide excellent customer service and support to users.
- Work collaboratively with colleagues in the office and manage on-site IT needs.
- Utilize knowledge of Microsoft 365, Active Directory, and other IT tools and applications.
Key Skills:
- Experience in a similar IT Service Desk role.
- Knowledge of Microsoft 365 applications, Active Directory, and IT infrastructure.
- Ability to manage incidents and service requests effectively.
- Strong customer service and communication skills.
- Familiarity with Windows server administration, Azure, and networking.
Salary (Rate): undetermined
City: Liverpool
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Hours: 35 hours per week. Contract Type: 6-month fixed term contract. Location: Office working – with the opportunity to work from home 1 day per week. Closing Date: 28 July 2025 Recruitment Date: 5 August 2025
What will your role be? As an IT Support Officer you will be working as part of our IT Service Desk, making sure that our IT Systems are available and working so that South Liverpool Homes can deliver great homes, strong communities and bright futures. You’ll be service-oriented, friendly and professional, and you’ll manage incidents and service request tickets across our infrastructure and applications.
For further information, please review the job description within the recruitment pack attached below.
Who are we looking for? The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on site in our office in Liverpool for 4 days per week, to make sure we stay close to our colleagues and technologies. You’re not expected to be an expert in everything, but you’ll already have knowledge of some of the following: Microsoft 365 applications, Microsoft Entra, Active Directory, Microsoft Defender, Managing laptops, Managing mobile devices, Managing Printers, Windows server administration, Azure, Networking, Orchard Housing Enterprise and similar housing applications.
For further information, please review the person specification within the recruitment pack attached below.
How To Apply Please review the recruitment pack below and complete our online application process by clicking "apply now". All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. We reserve the right to close this advert early should we receive sufficient applications, therefore we encourage you to apply as early as possible.
Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
INDAD
The Company South Liverpool Homes (SLH) manages over 3,800 homes, predominantly in the Speke and Garston area of Liverpool. We provide a range of homes to meet the needs of our customers, including social rent, affordable rent, rent to buy and shared ownership. Providing a safe and comfortable home is our core purpose, however, we provide more than just a roof over people’s heads. We are delivering ground-breaking services to help improve the life chances of the local community whilst continuing to be a strong and vibrant organisation. Our overarching vision is dedicated to delivering great homes, strong communities, and bright futures, guided by four key objectives: People, Place, Planet, and Pound.
The Benefits Generous annual leave Flexible working Your birthday off Real Living Wage Employer Medical Cashplan Free parking Wellbeing programme
Our Values We are inclusive We respect and value each other, we are stronger working together. We make it happen We innovate; using our passion and energy to be bold, find solutions and make a real difference. We care We care about the wellbeing of our customers, our colleagues and the communities we work in. They are at the heart of everything we do. We take ownership We take personal responsibility for our actions; doing what we say we will do. We are professional We value experience and expertise, but also love to develop potential.