IT Support Engineer - SC Cleared
Posted 4 days ago by identifi Global Resources
£25 Per hour
Inside
Onsite
St Andrews, Scotland, United Kingdom
Summary: The IT Support Engineer (SC Cleared) role involves providing essential IT support at a key client site in St. Andrews, ensuring service levels are maintained and end users are supported. The position requires daily on-site presence and focuses on managing IT support tickets, hardware repairs, and asset management. Candidates must possess active SC clearance and have experience in secure environments. This is a short-term assignment from 5th September to 30th September.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Key Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Salary (Rate): £25 per hour
City: St Andrews
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Support Engineer (SC Cleared) - 453747 Inside IR35 contract - £25 per hour - (short term assignment 5th September - 30th September) Role will require being onsite everyday - office location St. Andrews Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role
- Previous experience working in secure or government environments is a plus.