IT Support Engineer contract
Posted Today by E-Frontiers
Negotiable
Undetermined
Undetermined
London
Summary: We are seeking an enthusiastic Onsite Support Engineer to provide technical support to our customers in Dublin. This role involves installation, maintenance, and troubleshooting of hardware and software systems, serving as the key onsite representative of the company. The engineer will work independently and as part of a support team to deliver high-quality service. Strong interpersonal skills and a passion for customer service are essential for success in this position.
Key Responsibilities:
- Install and configure desktops, servers, and networking hardware
- Perform onsite troubleshooting and equipment repairs where possible
- Respond to and resolve user support requests in person and remotely
- Maintain detailed records of support requests and outcomes using internal ticketing systems
Key Skills:
- 0-1 years of experience in an IT support role
- Strong knowledge of PC, laptop, and server hardware
- Practical experience with Windows Server 2008/2012
- Practical experience with Microsoft Office suite
- Practical experience with Networking & Active Directory
- Practical experience with desktop operating systems (Windows 7, 8, 10; macOS)
- Practical experience with Apple/MAC devices, Citrix environments
- Industry certifications such as MCP, MCITP, A+, CCENT (desirable)
- Experience in working within data center environments (desirable)
- Exposure to ticketing systems and ITIL frameworks (desirable)
- Bachelor's or Associate Degree in a relevant IT or Engineering discipline
Salary (Rate): undetermined
City: Dublin
Country: Ireland
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Support Engineer contract
- Job Ref: 3d3dcd0e6efb4f83_1782121961
- Dublin, Ireland
- IT & Technology
Role Overview
We are looking for an enthusiastic and capable Onsite Support Engineer to provide technical support across our customer base in Dublin. In this role, you will be the key onsite representative of the company, handling installation, maintenance, and troubleshooting of hardware and software systems. You'll work both independently and as part of our wider support team, delivering a consistently high standard of service.
Key Responsibilities
- Install and configure desktops, servers, and networking hardware
- Perform onsite troubleshooting and equipment repairs where possible
- Respond to and resolve user support requests in person and remotely
- Maintain detailed records of support requests and outcomes using internal ticketing systems
What We're Looking For
We value engineers who are:
- Enthusiastic: Passionate about delivering outstanding customer service
- Adaptable: Able to work across diverse projects and customer environments
- Quick Learners: Able to rapidly absorb new tools, systems, and processes
- People-Oriented: Strong interpersonal skills with the ability to build rapport and communicate effectively
Skills & Experience
Essential:
- 0-1 years of experience in an IT support role
- Strong knowledge of PC, laptop, and server hardware
- Practical experience with:
- Windows Server 2008/2012
- Microsoft Office suite
- Networking & Active Directory
- Desktop operating systems (Windows 7, 8, 10; macOS)
- Apple/MAC devices, Citrix environments
Desirable:
- Industry certifications such as MCP, MCITP, A+, CCENT
- Experience in working within data center environments
- Exposure to ticketing systems and ITIL frameworks
Education:
- Bachelor's or Associate Degree in a relevant IT or Engineering discipline
