
IT Support, 2nd Line Support, Laptop, Refresh,Desktop
Posted Today by People Source Consulting Ltd on JobServe
£185 Per day
Inside
Onsite
Bristol, UK
Summary: The Support Technician role involves assisting in the efficient delivery and refresh of end-user devices as part of a major IT deployment project. The position requires proactive individuals to perform hands-on laptop refresh activities and manage device tracking in a fast-paced environment. Candidates should be detail-oriented and able to follow strict processes while working both independently and as part of a team. An immediate start is available for this contract-based position located onsite in Bristol.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect Legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
- Secure all devices and equipment in onsite storage at the end of each day.
Key Skills:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
Salary (Rate): £185
City: Bristol
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT