IT Service Management Business Analyst

Summary: The role of IT Service Management Business Analyst involves assessing third-party documentation to ensure effective technology control policies and procedures, with a focus on enhancing technology resilience controls. The candidate must possess demonstrable experience in risk and control, IT Service Management processes, and effective communication skills. ITIL experience is beneficial, and the role requires collaborative team working.

Key Responsibilities:

• Assess third-party documentation for effective technology control policies and procedures.
• Support enhancement of processes focusing on technology resilience controls.
• Utilize risk and control experience in technology IT Service Management.
• Implement controls and processes for IT Application/Service Design, Build, Test, Release.
• Manage controls and processes for BAU Operations including Change, patching, IT Asset & Inventory Management, Logging, Monitoring, and Alerting.
• Oversee controls and processes for disruption such as Incident Management and IT Service Continuity Management.
• Communicate clearly and accurately with both technical and non-technical audiences.
• Collaborate effectively within a team environment.

Key Skills:

• Risk and control experience.
• Knowledge/experience of technology IT Service Management controls and processes.
• Experience with IT Application/Service Design, Build, Test, Release processes.
• Experience with BAU Operations controls and processes.
• Experience with disruption management controls.
• ITIL experience or qualification.
• High standards of clarity and accuracy in communication.
• Flexible and collaborative team-working skills.

Salary (Rate): £475/day

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Our client requires an experienced Service Management Business Analyst to assess third party documentation for evidence of effective technology control policy/procedures and support enhancement of process, focussing on technology resilience controls.

You will need demonstrable experience of:

• Risk and control experience
• Knowledge/experience of technology IT Service Management controls and associated processes, including:
• Controls and processes for IT Application/Service Design, Build, Test, Release
• Controls and processes for BAU Operations such as Change, patching, IT Asset & Inventory Management, Logging, Monitoring and Alerting
• Controls and processes for disruption such as Incident Management, IT Service Continuity Management
• The focus is on technology resilience controls, rather than those that focus on information/cybersecurity
• ITIL experience, qualification helpful
• Evidence of high standards of clarity and accuracy in oral communications & written materials to both technical and non-technical audiences
• Flexible and collaborative team-working