IT Operations Support - Data Centre Operator

Summary: The Data Centre Operator role in Cardiff involves supporting critical infrastructure within a hybrid working environment. The position requires hands-on involvement in IT operations, particularly in batch job scheduling and incident management. The operator will work shifts as part of a small team, ensuring smooth operations and adherence to security protocols. Experience with Control-M or similar tools is essential for success in this role.

Key Responsibilities:

• Monitor systems, respond to event-driven alerts, and troubleshoot issues to keep operations running smoothly
• Escalate incidents and coordinate with on-call teams (DBA, Network) when needed
• Liaise with external vendors like BT for support and resolution of service issues
• Run scheduled jobs using Control-M or similar tools (eg VisualCron), including weekend release deployments
• Support physical operations bulk printing, tape handling, packaging for offsite storage
• Conduct routine checks and building patrols to monitor temperature, alerts and hardware safety
• Maintain access logs and follow strict security and compliance procedures
• Keep internal ops documentation up to date and assist with refining procedures
• Generate daily, weekly and ad-hoc reports on performance and system health
• Support DR drills and contribute to business continuity planning

Key Skills:

• Solid background in IT operations or data centre environments
• Proven experience with batch job scheduling (Control-M strongly preferred)
• Confident working under pressure, including out-of-hours escalation and incident handling
• Comfortable with hands-on physical data centre tasks
• Reliable, detail-focused, and able to follow documented procedures precisely

Salary: £21.00 hourly

City: Cardiff

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Data Centre Operator Cardiff Inside IR35 Hybrid role - on-site and from home
Start Date: 1st July 2025
End Date: 30th June 2026
Shift Pattern: 12-hour (continental shift pattern) (Christmas day always off)
Rate: £21p/h through an umbrella company

We re looking for a hands-on Data Centre Operator to support a critical infrastructure environment based in Cardiff. This is a fully onsite role, working shifts as part of a small operations team.

Experience with Control-M or another batch scheduling tool is essential.

What We re Looking For:

• Solid background in IT operations or data centre environments

• Proven experience with batch job scheduling (Control-M strongly preferred)

• Confident working under pressure, including out-of-hours escalation and incident handling

• Comfortable with hands-on physical data centre tasks

• Reliable, detail-focused, and able to follow documented procedures precisely

Key Responsibilities:

• Monitor systems, respond to event-driven alerts, and troubleshoot issues to keep operations running smoothly

• Escalate incidents and coordinate with on-call teams (DBA, Network) when needed

• Liaise with external vendors like BT for support and resolution of service issues

• Run scheduled jobs using Control-M or similar tools (eg VisualCron), including weekend release deployments

• Support physical operations bulk printing, tape handling, packaging for offsite storage

• Conduct routine checks and building patrols to monitor temperature, alerts and hardware safety

• Maintain access logs and follow strict security and compliance procedures

• Keep internal ops documentation up to date and assist with refining procedures

• Generate daily, weekly and ad-hoc reports on performance and system health

• Support DR drills and contribute to business continuity planning

To apply: Send your CV/apply by Friday 13th June for more details, thanks!