Summary: The role of Global Support Services IT Analyst involves providing critical IT support to business users, focusing on Oracle ERP solutions, desktop configurations, and system deployments. The position requires collaboration with users and third-party engineers, along with emergency support duties. The contract is estimated to last for three months and is classified as inside IR35.

Key Responsibilities:

• Resolve ServiceDesk tickets related to hardware and software issues using the ServiceNow system.
• Perform desktop hardware configurations, upgrades, and software installations.
• Manage PC deployments, including imaging and system configurations.
• Work closely with business users to ensure their IT systems are running smoothly.
• Liaise with third-party maintenance engineers for specialised hardware support.
• Be available for emergency duties outside of normal office hours.
• Engage in individual projects related to ERP solutions and other business initiatives.
• Participate in continuous innovation and development of IT services for improved efficiency.

Key Skills:

• Proven experience in an IT support role with extensive customer support.
• Full understanding of Windows Environment and extensive experience with MS Office Suite.
• A+ Certification.
• Ability to travel and pass a client driving record review.
• Bachelor’s degree in information technology.
• Strong customer service skills.
• Technical expertise in hardware, software configurations, and system imaging.
• Expertise in Oracle ERP solutions and related systems.
• Ability to manage multiple requests in a fast-paced environment.
• Strong problem-solving mindset and eagerness to learn.
• Experience with ServiceNow or related ticketing management system is a plus.

Salary (Rate): undetermined

City: Manchester

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT