Summary: The NetSuite Support Specialist role is a contract position based in London, UK, focused on ensuring the efficient operation of Finance systems, particularly Oracle NetSuite ERP. The specialist will provide Level 1 and 2 support, troubleshoot issues, and optimize system performance while collaborating with internal teams. This position requires a strong background in finance systems and excellent problem-solving skills to manage incidents and maintain application performance. The role is classified as outside IR35, indicating a flexible contracting arrangement.

Key Responsibilities:

• Provide “Level 1 & 2” support for NetSuite and other internal applications, ensuring that Service Level Agreements (SLAs) are met.
• Perform daily, monthly, and periodic system checks, optimizing uptime and ensuring timely outputs.
• Collaborate with Technology teams for software upgrades, patches, and troubleshooting system issues.
• Triage defects, identify fixes, and manage incidents to resolution either internally or through external suppliers.
• Develop and adhere to Standard Operating Procedures (SOPs) for system use and troubleshooting.
• Ensure data security and implement necessary safety controls across applications.
• Produce and maintain technical support guides, service catalogues, and other documentation.
• Work with stakeholders and the Release Management team to ensure UAT and regression testing are completed for all new releases.
• Communicate effectively with the business user community, managing incidents and system downtime.
• Attend Service and Operational reviews, providing reports and assisting with meeting chairing when required.

Key Skills:

• 4+ years of in-depth knowledge of Oracle NetSuite ERP Finance and other enterprise applications (e.g., Coupa, Payhawk, Concur).
• Finance background with experience in supporting finance and accounting systems.
• Strong analytical and problem-solving skills with a keen eye for detail.
• NetSuite Certified (preferred).
• Experience with HR Systems such as BambooHR, JazzHR, and Papaya is a plus.
• Strong service-driven mentality with a pragmatic approach to problem-solving.
• Fluency in English, with excellent verbal and written communication skills.
• Ability to multi-task and remain calm under pressure in a dynamic environment.
• Team player with excellent interpersonal skills.
• Strong understanding of current technology and trends in enterprise systems.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT