Summary: The Interim Head of Housing role in Edinburgh involves leading the housing services team to enhance housing management and customer services over a six-month period. The position requires extensive experience in managing teams within a Housing Association or Local Authority. The role emphasizes collaboration with senior colleagues and partner organizations to achieve strategic objectives and ensure compliance with housing standards. The successful candidate will also focus on delivering high-quality services and improving business performance metrics.

Key Responsibilities:

• Lead the development and delivery of high-quality tenancy management, income, and neighbourhood services.
• Collaborate with senior colleagues to develop strategies and service plans for independent living.
• Ensure compliance with the Scottish Social Housing Charter outcomes.
• Direct customer contact management through the Customer Services Manager to enhance customer experience.
• Meet service quality, business performance KPIs, and financial targets with a focus on continuous improvement.

Key Skills:

• Experience managing teams within a Housing Association or Local Authority for 5 years or more.
• Strong leadership and strategic planning skills.
• Knowledge of housing management and customer service best practices.
• Ability to ensure compliance with housing standards and regulations.
• Excellent communication and collaboration skills.

Salary (Rate): 63000

City: Edinburgh

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other