Inquiries & Decision Officer
Posted 1 day ago by Belmont Recruitment
£29 Per hour
Undetermined
Hybrid
Islington, Greater London
Summary: The Inquiries & Decision Officer role at Islington Council involves assessing homelessness applications and making decisions in accordance with relevant legislation. This temporary position offers a hybrid working arrangement and aims to address a backlog of homeless decisions while maintaining high customer care standards. The role requires collaboration with various teams and conducting home visits as necessary. The contract is initially for 3-6 months, with potential for extension or a permanent position based on performance.
Key Responsibilities:
- Assess and make decisions on homelessness applications for singles and families.
- Assist with clearing the backlog of homeless decisions.
- Deliver high professional customer care standards in homelessness services.
- Develop and maintain effective working relationships with Council teams and external agencies.
- Conduct periodic home visits as part of the inquiries process.
- Perform other duties commensurate with the grade of the post.
Key Skills:
- Experience in conducting homeless assessments and making decisions on complex cases.
- Knowledge of homelessness legislation, including the Housing Act and Homelessness Code of Guidance.
- Advanced written communication skills for drafting reports and briefings.
Salary (Rate): £29/hour
City: Islington
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Good Afternoon,
I am currently representing Islington Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Inquiries & Decision Officer this role will be: Hybrid 1 day Office based N1 1XR
The right candidate will:
- Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council’s decision in relation to their application.
- To specifically assist with pre-existing applications to clear the homeless decisions backlog.
- To operate to the highest professional customer care standards for the delivery of the homelessness service.
- Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies
- To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post.
We require the following:
- Experience of conducting homeless assessments and reaching decisions on complex homeless cases, in accordance with the homeless legislation, case law, code of guidance and council policies and practice
- Knowledge of the relevant legislation relating to homelessness and housing need, with particular reference to the Housing Act, Homelessness Code of Guidance, Homeless Reduction Act, Domestic Abuse Act, Public Sector Quality Duty including the skills and ability to apply the legislation within the context of homelessness
- Advanced written communication skills required to draft responses, reports / briefings for a wide range of audiences including members and senior officers, stakeholders and customers
To discuss this opportunity further please send over an up-to-date CV and give I me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon,