Summary: The ICT Service Desk Technician will play a crucial role in ensuring the smooth operation of ICT services for a Fire & Rescue Service in the Southeast of England. The position involves providing effective support for various ICT issues, including network and PC support, while also participating in an on-call rota. The role requires strong interpersonal skills and a commitment to delivering first-time resolutions for internal customers. This is a full-time, one-year fixed-term position based in Aylesbury with travel across Buckinghamshire.

Key Responsibilities:

• Providing fast and effective resolution to user ICT issues, including local and wide area networks, remote networking, desktops, laptops, security, and fire service specific equipment.
• Supporting the provision of a 24-7 ICT service by being part of an on-call rota.
• Traveling around Buckinghamshire and Milton Keynes to offer on-site ICT support.

Key Skills:

• Strong ICT problem-solving skills.
• Background in Network and PC support.
• Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange.
• A full and valid UK driving licence.
• Strong interpersonal skills, flexibility, and effective communication.

Salary (Rate): £32,322

City: Aylesbury

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT