Genesys Consultant
Posted 2 weeks ago by Response Informatics
Negotiable
Undetermined
Undetermined
Greater London, England, United Kingdom
Summary: We are seeking a skilled Genesys Technical Consultant to join our team in London, focusing on designing, implementing, and supporting Genesys-based solutions. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role requires collaboration with clients to tailor solutions to their needs and provide ongoing technical support.
Key Responsibilities:
- Design and implement contact center solutions using Genesys Cloud or Engage.
- Configure IVR, call routing, and interaction flows using Genesys Architect.
- Integrate Genesys with third-party systems via APIs and connectors.
- Collaborate with clients to gather requirements and deliver tailored solutions.
- Provide technical support and troubleshooting for Genesys platforms.
- Assist in pre-sales activities including demos and solution design.
- Work with cross-functional teams to ensure seamless delivery.
- Document configurations, processes, and provide training to client teams.
Key Skills:
- 3+ years of experience with Genesys platforms (Cloud or Engage).
- Strong knowledge of contact center operations and technologies.
- Experience with IVR design, call routing, and scripting.
- Proficiency in REST APIs and system integrations.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects.
- Genesys certifications (e.g., Genesys Cloud Certified Professional) preferred.
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics) preferred.
- Familiarity with cloud platforms (AWS, Azure) preferred.
- Knowledge of DevOps and CI/CD practices preferred.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Summary: We are seeking a skilled Genesys Technical Consultant to join our team in London. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role involves designing, implementing, and supporting Genesys-based solutions tailored to client needs.
Key Responsibilities:
- Design and implement contact center solutions using Genesys Cloud or Engage.
- Configure IVR, call routing, and interaction flows using Genesys Architect.
- Integrate Genesys with third-party systems via APIs and connectors.
- Collaborate with clients to gather requirements and deliver tailored solutions.
- Provide technical support and troubleshooting for Genesys platforms.
- Assist in pre-sales activities including demos and solution design.
- Work with cross-functional teams to ensure seamless delivery.
- Document configurations, processes, and provide training to client teams.
Required Skills & Qualifications:
- 3+ years of experience with Genesys platforms (Cloud or Engage).
- Strong knowledge of contact center operations and technologies.
- Experience with IVR design, call routing, and scripting.
- Proficiency in REST APIs and system integrations.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects.
Preferred Qualifications:
- Genesys certifications (e.g., Genesys Cloud Certified Professional).
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics).
- Familiarity with cloud platforms (AWS, Azure).
- Knowledge of DevOps and CI/CD practices.