Service Desk Analyst
Posted 3 days ago by Ampstek
Negotiable
Undetermined
Hybrid
England, United Kingdom
Summary: The role of Service Desk Analyst involves providing first-line technical support within a hybrid working environment in Chester, UK. The position requires multilingual capabilities, with specific language combinations needed for different openings. Analysts will troubleshoot issues, log tickets, and ensure customer satisfaction while working collaboratively in a dynamic IT support team. Immediate availability is preferred for this 6-month contract position.
Key Responsibilities:
- Provide 1st line IT support by troubleshooting technical issues and resolving incidents.
- Log and classify tickets using ServiceNow and ensure timely resolution within SLAs.
- Escalate and coordinate cases that require cross-team collaboration.
- Monitor service queues, prioritize issues, and ensure customer satisfaction.
- Deliver excellent customer service with clear and effective communication.
Key Skills:
- Background in IT Service Desk / Technical Support.
- Familiarity with ServiceNow (or similar ticketing system).
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills.
- Multi-tasking and prioritization skills in a fast-paced environment.
- Collaborative, customer-focused team player.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Chester, UK (Hybrid – 50% onsite, 50% remote)
Employment Type: 6-Month Contract (TP)
Start Date: Immediate joiners / within 2 weeks preferred
No. of Openings: 3
About the Role
We are looking for Multilingual Service Desk Analysts to join our client’s IT Service Desk team in Chester. This is an excellent opportunity to work in a dynamic support environment, providing first-line technical support to users across multiple regions.
Key Responsibilities
- Provide 1st line IT support by troubleshooting technical issues and resolving incidents.
- Log and classify tickets using ServiceNow and ensure timely resolution within SLAs.
- Escalate and coordinate cases that require cross-team collaboration.
- Monitor service queues, prioritize issues, and ensure customer satisfaction.
- Deliver excellent customer service with clear and effective communication.
Language Requirements
We have three openings , each requiring fluency in different language combinations, in addition to English:
Position 1 – French
Position 2 – Spanish + Italian
Position 3 – Spanish + Portuguese
Skills & Experience
- Background in IT Service Desk / Technical Support.
- Familiarity with ServiceNow (or similar ticketing system).
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills.
- Multi-tasking and prioritization skills in a fast-paced environment.
- Collaborative, customer-focused team player.
Why Join?
- Hybrid working model (balanced onsite & remote).
- International exposure supporting multilingual users.
- Opportunity to work in a collaborative and dynamic IT support team.
How to Apply
If this opportunity interests you and you are available to join immediately or within a short notice period, please send your updated CV to praveen.s@ampstek.com .