Summary: The General Enquiries Coordinator role at SSE involves being the first point of contact for customers, coordinating non-emergency fault work, and supporting the Network Integrity team. The position requires effective communication, strong organizational skills, and the ability to manage various administrative tasks. This is a full-time, 12-month fixed-term contract with flexible working options available. The role is integral to ensuring customer satisfaction and efficient resource management within the company.

Key Responsibilities:

• Coordinate and aid delivery of non-emergency fault work.
• Support the local Network Integrity team during critical events.
• Manage the end-to-end process for disconnections and general enquiries.
• Ensure work is delivered to meet programme and customer requirements.
• Aid in the scheduling of the work programme for efficient resource use.

Key Skills:

• Excellent administration and organizational skills.
• Effective communication with internal and external stakeholders.
• Strong IT skills, including knowledge of Word, Excel, Teams, and SharePoint.
• Capability in Power BI and Power Automate is advantageous.
• Ability to work independently and as part of a team.
• Previous experience in a coordination/business support role is advantageous.

Salary (Rate): 43063

City: Elgin

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other