Summary: The EUD Engineer role at Thames Valley Police involves providing technical knowledge and managing the lifecycle of End User Devices at their headquarters in Kidlington, Oxfordshire. This temporary position requires working 37 hours a week in an office setting until August 2024 and is classified as inside IR35. Candidates must have resided in the UK for at least three years prior to application due to police vetting criteria.

Key Responsibilities:

• Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices.
• Ensure EUD Asset data is accurate and validated in line with SACM policy.
• Support management of end to end device lifecycles in accordance with the EUD strategy.
• Use management information to monitor and measure day to day EUD service delivery operations and performance.
• Ensure all service support documentation is of ITIL V3 quality.
• Identify opportunities to deliver service improvement and/or cost savings across both Forces.
• Engage the problem management process using trend analysis to identify root cause and recommend permanent resolutions.
• Support projects relating to end user devices, assisting the SACM team on asset and license management.

Key Skills:

• Understanding of how ICT technology impacts policing and business objectives.
• Ability to achieve outcomes through influence and persuasion.
• Relevant experience in a broad range of EUD technologies.
• Ability to articulate technical issues to a non-technical audience.
• Proven communication skills - written and oral, customer-focused, team player.
• Ability to work diligently, alone or within a team, with minimal supervision.
• Capability to travel to different locations across both Forces.
• Full UK driving licence is essential.

Salary (Rate): £250

City: Kidlington

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT