Summary: The EMEA Commercial Operations Analyst will manage operational elements of consumer-facing programs, ensuring effective execution of backend processes and financial controls. This role involves cross-functional collaboration to support invoicing, reconciliation, and partner engagement. The analyst will leverage their expertise in data analysis and operational efficiency to enhance program resilience and customer experience. The position is a 6-month contract based in London.

Key Responsibilities:

• Manage program operational elements such as offer management, issue escalations, partner engagement, and financial controls.
• Support the team’s execution of critical backend processes to enable programs.
• Support the processing of quarterly/monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments are made.
• Support monthly transaction reconciliation with external partners and related invoicing.
• Work cross-functionally to deliver terms & conditions copy and pricing statements.
• Build and maintain strong cross-functional relationships which are critical for day-to-day operational efficacy.

Key Skills:

• Proven track record managing the operations of consumer-facing programs while delivering strong business results and a great customer experience.
• Self-starter, who will continually identify opportunities to enhance operational processes and procedures to drive efficiency and programme resilience.
• Comfortable with large data sets and a demonstrated ability to analyse and identify trends, craft problem statements, and support the development of innovative solutions.
• Expert knowledge of Excel.
• 5-10 years experience in e-commerce operations support.
• At least 1-2 years external partner management experience and expertise.
• Copywriting experience, especially of terms and conditions, user agreements etc. with an eye for detail and ability to handle large volumes of qualitative data.
• Financial controller/reconciliation experience beneficial.
• Project management experience beneficial.
• Proven ability to prioritise, plan, and execute strategies, programs and projects successfully.
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership.

Salary (Rate): £70k

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other