Dutch speaking Service Desk Analyst - £18 per hour
Posted 6 days ago by Creo Recruitment
£18 Per hour
Undetermined
Undetermined
Peterborough, England, United Kingdom
Summary: The Service Desk Analyst role requires a Dutch-speaking individual to join a team in Peterborough, focusing on delivering exceptional customer service and support. The position emphasizes clear communication, adherence to policies, and continuous improvement of customer experiences. The analyst will manage customer incidents and complaints, ensuring effective resolutions and compliance with operational processes.
Key Responsibilities:
- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
- Manage vulnerable customer incidents to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner
Key Skills:
- A confident telephone manner
- Effective written and verbal skills
- The ability to work towards targets
- The ability to work as an individual and as part of a team
- Great multi-tasking skills
- Key attention to detail
Salary (Rate): £18.00/hr
City: Peterborough
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Analyst (Dutch speaking) Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst
- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer incident in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner
Skills needed to be a Service Desk Analyst
- A confident telephone manner
- Effective written and verbal skills
- The ability to work towards targets
- The ability to work as an individual and as part of a team
- Great multi-tasking skills
- Key attention to detail