1st Line Service Desk Analyst
Posted 4 days ago by Hays Specialist Recruitment Limited
Negotiable
Inside
Hybrid
Cardiff, South Glamorgan, UK
Summary: The 1st Line Service Desk Analyst role involves providing proactive technical support as the first point of contact for IT issues within a leading organization in Cardiff. The position requires delivering effective troubleshooting and support for hardware, software, and system access while maintaining high customer service standards. This is a hybrid working contract role for a duration of four months, starting as soon as possible. The role is classified as inside IR35 and offers a pay rate of up to £21 per hour.
Key Responsibilities:
- Act as the first point of contact for IT issues and provide technical support.
- Assist users with troubleshooting, system access, hardware, and software support.
- Log incidents and maintain accurate documentation.
- Ensure high standards of customer service and security awareness.
- Support daily operations to keep them running smoothly.
Key Skills:
- Experience providing 1st line/service desk/helpdesk support.
- Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues.
- Experience with Active Directory or other user account administration tools.
- Awareness of IT security best practices and safe working processes.
- Familiarity with ITSM ticketing tools and ITIL aligned workflows.
- Knowledge of Intune, device enrolment or configuration profiles.
Salary (Rate): £21.00 Hourly
City: Cardiff
Country: UK
Working Arrangements: Hybrid
IR35 Status: Inside IR35
Seniority Level: Mid-Level
Industry: IT
1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAPYour new company
You will be working with a leading organisation that is based in Cardiff.
Your new role
We're looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you'll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You'll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation.
What you'll need to succeed
- Experience providing 1st line/service desk/helpdesk support
- Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues
- Experience with Active Directory or other user account administration tools
- Awareness of IT security best practice and safe working processes
- Familiarity with ITSM ticketing tools and ITIL aligned workflows
- Knowledge of Intune, device enrolment or configuration profiles
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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