Donor Relations Officer - Maternity cover

Donor Relations Officer - Maternity cover

Posted 4 days ago by Chatham House

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£32,000 Per year
Outside
Hybrid
London, England, United Kingdom
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Artificial Intelligence Constituent Relationship Management Customer Relationship Management (CRM) Software Electronic Data Interchange Fundraising Income / Revenue International Relations Management Marketing Materials Microsoft 365 Microsoft Office

Summary: The Royal Institute of International Affairs is seeking a dedicated Donor Relations Officer to enhance relationships with major donors and support fundraising efforts. This role involves coordinating donor activities, maintaining records, and representing the institute at events. The successful candidate will work within a dynamic team to promote philanthropy and contribute to the institute's mission. This position is a full-time, 12-month fixed-term contract based in London with hybrid working arrangements.

Key Responsibilities:

  • Act as the first point of contact for major donors and strengthen their relationships with the institute.
  • Collaborate with the team to identify and engage new prospects for fundraising opportunities.
  • Coordinate team activities and manage administrative tasks to ensure a positive donor experience.
  • Review and update major donor records and maintain an up-to-date database.
  • Conduct research on funders and maintain profiles on existing donors.
  • Represent the institute at cultivation and stewardship events, including outside core hours.
  • Support colleagues in updating Donor Relations communication and marketing materials.
  • Assist in preparing for meetings with donors and prospects.
  • Provide support during events for major donors and develop relationships across the institute.
  • Undertake additional tasks and duties as required.

Key Skills:

  • Experience in relationship/account management and fundraising.
  • Excellent organizational skills and attention to detail.
  • Strong oral and written communication skills.
  • Proactive with initiative and ownership of projects.
  • Ability to prioritize and work under tight deadlines.
  • Events management experience is preferable.
  • Highly computer-literate with CRM database experience and Microsoft Office skills.
  • Interest in international affairs is desirable.

Salary (Rate): £32,000 yearly

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: Other

Detailed Description From Employer:

The Royal Institute of International Affairs is an independent policy institute based in London. Our mission is to help build a sustainably secure, prosperous, and just world through improvement in international relations. The Donor Relations team looks after a portfolio of relationships with the institute’s individual supporters and advocates (120+), whose contributions are crucial to the success of Chatham House. By generating over £1 million of unrestricted income per annum, their generosity enables us to deliver independent, world-leading research and unparalleled convening power. We are looking for a dedicated and dynamic Donor Relations Officer to join our passionate and high-performing Donor Relations team, a vital part of our Fundraising and Partnerships department. We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds. If there is anything we can do to improve your experience or support you, please get in touch at HR@Chathamhouse.org.

Principal Responsibilities

  • Strategy and Delivery
  • Act as the first point of contact for a number of major donors, whilst finding opportunities to strengthen their relationship with the institute.
  • Work collaboratively across the team to identify, engage and track new prospects to maximise fundraising opportunities.
  • Responsible for the coordination of the team’s activities, which is underpinned by a number of administrative tasks, which ensure a positive and professionalised donor journey and experience.
  • Review and update our major donor records and ensure that the database is kept up to date.
  • Carry out research on funders and handle team record-keeping, including maintaining a library of up-to-date profiles on existing donors.
  • Regularly represent the institute at internal and external cultivation and stewardship events, sometimes taking place outside of core working hours.
  • Contribute to the delivery of the Chatham House EDI strategy.
  • People
  • Support colleagues in updating online and offline Donor Relations communication, as well as marketing materials, helping the team better promote philanthropy towards Chatham House.
  • Provide support in preparation for meetings with existing donors and prospects.
  • Provide support in the creation of, during, and after events for major donors; Develop positive relationships with colleagues across the institute.
  • Undertake any other tasks and duties, as required.

Personal Specification

We are looking for an ambitious and self-motivated individual with experience of relationship/account management and passion for work in the field of fundraising. Excellent organizational skills and attention to detail, with the ability to multitask. Strong oral and written communication skills. Proactive and willing to use initiative and take ownership of projects. Ability to prioritize, work to tight deadlines and remain calm in a high-pressure environment. Events management experience is preferable. Highly computer-literate with experience of CRM databases and Microsoft Office (knowledge of MS Dynamics is desirable). An interest in international affairs is desirable.

Benefits

Benefits include approximately 37 days annual leave (including public holidays and Chatham House closure days), pension salary exchange, employee assistance programme, parental leave, flexible working and other benefits designed to suit your lifestyle. All of this, in a professional, engaging and intellectually stimulating environment.

Salary: £32,000 per year.

Contract: Full-time, 12-month fixed-term contract.

Location: St James's Square, London. This is a hybrid role based in our London office. The successful candidate will be expected to work onsite at least 2 days per week, with flexibility to increase this during key event periods.

Closing Date: Tuesday 15 July 2025, 23:59 BST. Please avoid using AI for your application. We want to hear from you! We can tell the difference between a genuine answer and an AI-generated one. Using AI will run the risk of your application being disqualified.

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