DIO - Regional Delivery Central Contract Change Manager

Brecon, Wales, LD3 7EA : Telford, West Midlands (England), TF2 8JT : Whittington, West Midlands (England), WS14 9PY

Job Summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe! This position is advertised at 37 hours per week.

Job Description

Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MOD's built assets in the UK and overseas and managing the MOD's training estate tenanted estate and USVF Built estate. The RD Central region is one of the main delivery areas of the DIO, focusing on delivery of Hard and Soft Facilities Management throughout the region, operating from 6 defined areas with sites stretching from Hadrian's Wall, in the North, down to the Thames Estuary and across to the Bristol Channel, in the South, and from the coast of East Anglia across to West coast of Wales. It includes the complexities and strategic importance of 4 Aircraft Main Operating Bases, the Defence Animal Training Regiment (DATR) and key Training sites for both RAF and Army as well as the Defence Medical Rehabilitation Centre (DMRC); supporting injured service personnel. Hard FM is delivered through a single NEC based contract for the whole region. Soft Facilities Management is delivered through a separate sector leading Soft Services contracts. Having day to day contact with our customers as we focus on delivery of outputs and providing exemplar professional estates advice to all of our customers.

We are looking for a dedicated, hardworking and enthusiastic Contract Change Manager (CCM) who will be responsible for supporting the Regional Support Team Assistant Head in providing the leadership to RD Central, managing strategic customer and supplier relationships through contract changes, driving improvement and value within the business and for the customer, leading and planning for current contract expiry, and new contract mobilisation activities. The post holder will ensure that appropriate regimes are in place so that the incumbent contractors meet their legal and contractual outputs to support the Defence and site needs, as well as ensuring new contractors are aware of their responsibilities following contract award. The CCM will work closely with DIO Operational colleagues and Service providers to develop effective demobilisation and mobilisation plans and critical paths/activities to meet the changing and evolving needs of the business. Responsibilities will include producing and maintaining a comprehensive communication strategy to keep customers informed and engaged throughout the Change process. The CCM will further seek out opportunities to drive improvements in the performance of the business and become a subject matter expert in the terms of new and current contracts. It is critical to work closely with customers and providers to develop value optimisation plans to ensure that the MOD is gaining the maximising value from its current and future contracts.

Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MOD's built assets in the UK and overseas and managing the MOD's training estate tenanted estate and USVF Built estate. The RD Central region is one of the main delivery areas of the DIO, focusing on delivery of Hard and Soft Facilities Management throughout the region, operating from 6 defined areas with sites stretching from Hadrian's Wall, in the North, down to the Thames Estuary and across to the Bristol Channel, in the South, and from the coast of East Anglia across to West coast of Wales. It includes the complexities and strategic importance of 4 Aircraft Main Operating Bases, the Defence Animal Training Regiment (DATR) and key Training sites for both RAF and Army as well as the Defence Medical Rehabilitation Centre (DMRC); supporting injured service personnel. Hard FM is delivered through a single NEC based contract for the whole region. Soft Facilities Management is delivered through a separate sector leading Soft Services contracts. Having day to day contact with our customers as we focus on delivery of outputs and providing exemplar professional estates advice to all of our customers.

We are looking for a dedicated, hardworking and enthusiastic Contract Change Manager (CCM) who will be responsible for supporting the Regional Support Team Assistant Head in providing the leadership to RD Central, managing strategic customer and supplier relationships through contract changes, driving improvement and value within the business and for the customer, leading and planning for current contract expiry, and new contract mobilisation activities. The post holder will ensure that appropriate regimes are in place so that the incumbent contractors meet their legal and contractual outputs to support the Defence and site needs, as well as ensuring new contractors are aware of their responsibilities following contract award. The CCM will work closely with DIO Operational colleagues and Service providers to develop effective demobilisation and mobilisation plans and critical paths/activities to meet the changing and evolving needs of the business. Responsibilities will include producing and maintaining a comprehensive communication strategy to keep customers informed and engaged throughout the Change process. The CCM will further seek out opportunities to drive improvements in the performance of the business and become a subject matter expert in the terms of new and current contracts. It is critical to work closely with customers and providers to develop value optimisation plans to ensure that the MOD is gaining the maximising value from its current and future contracts.

Person specification

We Are Seeking Someone With

• Experience of managing complex change programmes to successful outcomes
• Experience of mobilising and demobilising contracts
• Strong written, verbal and interpersonal skills with the ability to communicate effectively.
• Proven experience of delivering at pace and working well under pressure
• Experience of working to conflicting or changing deadlines and time frames

Responsibilities Include But Are Not Limited To

• Assist in leading the Contract Change programme.
• Ensure a clear strategy and approach is in place that enables each contract/ project to be effectively and efficiently managed to expiry.
• Put in place and monitor plans to ensure a smooth end to services and transition to incoming providers and DIO management team
• JRMP's (Joint Relationship Management Plan) to be developed and monitored throughout life of contracts
• Benefits realisation and LFE (Learning from Experience) following change in contracts to ensure we continually evolve our business to meet the needs of the customer base
• Engage with all SFM and HFM suppliers to share our plans at the strategic and operational levels to ensure alignment in parties’ intent, priorities, and resources.
• Attend and provide secretariat function at customer liaison meetings as required.
• Attendance at the relevant Contract Change meetings across DIO RD (or delegation of) is a key engagement.
• Maintain, review and act upon the Contract Change risks to minimise the risk to the DIO, Customer, and MOD.
• Lead in the development of service delivery reports and approve for wider distribution within DIO and the customer base.

Licences

Due to the remote nature of some of our sites, that are inaccessible via public transport, a full UK driving licence is required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Communicating and Influencing
• Working Together
• Changing and Improving
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership
• Delivering at Pace

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience. Candidates will be required to provide a statement of suitability. (500 Words) At sift, you will be assessed against your CV and Statement of suitability and the following behaviours: Leadership Delivering at Pace At interview, you will be assessed against the following behaviours: Leadership Delivering at Pace Communicating and Influencing Working Together Changing and Improving Managing a Quality Service

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment.

Pre-employment checks will be carried out

Progression of applications will commence early September. Interviews will be held face to face at DMS Whittington. Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact Name : Jonathon Rowe

Email : jonathon.rowe739@mod.gov.uk

Telephone : 07966 506592

Recruitment team Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.