Desktop Support Technician
Posted Today by HCLTech
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: This role as a Desktop Support Technician at HCLTech involves providing hardware and software support to employees and new hires, including troubleshooting and installation tasks. The position requires excellent customer service skills and the ability to adapt in a dynamic environment, with responsibilities including inventory management and weekly reporting. The successful candidate will also need to travel between offices as part of their duties.
Key Responsibilities:
- Image and install software on Windows and Apple laptops/desktops.
- Troubleshoot post-deployment issues on multiple computer platforms.
- Printer break-fix and installation.
- Disposal, redeployment, and asset reclaim.
- Shipping coordination.
- Data backup and recovery coordination.
- Hardware refresh and warranty repair/replacement.
- Walk-up support and spare parts management.
- Provide 1st level troubleshooting for VDI.
- Executive (VIP) support and audio/video support.
- Inventory and asset management.
- Coordinate with external vendors for dispatch support.
- Open and close service requests, managing classification and tracking.
- Responsible for asset tagging and entering equipment into the management system.
- Collaborate with teams to onboard new hires.
- Provide weekly reports on inventory counts and hardware outflows.
- Schedule repairs for damaged hardware with external suppliers.
- Ensure resolutions align with company standards and policies.
Key Skills:
- 3-5 years of IT experience, including technical training.
- Knowledge of Windows and Macintosh platforms and Microsoft Office suite.
- Experience with imaging Windows 10 OS.
- Familiarity with basic network concepts.
- Networked printer experience.
- Proficiency in PC-based word processing, presentation, and email software.
- Ability to develop formulas and complete calculations in spreadsheet software.
- Outstanding customer service and interpersonal skills.
- Excellent organizational skills and ability to prioritize tasks.
- Experience in a call center or help desk environment.
- MCP and/or A+ Certifications.
- Aptitude for learning and excellent communication skills.
- Ability to work in teams.
- Able to lift up to 50 pounds.
- Own car for transportation with a valid driver’s license.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Role Definition
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)
Desired Skills & Experience
Responsibilities:
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Good Knowledge / handon on supporting VDI
- 1st level Trroubleshooting
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver’s license
Benefits:
A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. To know more about us visit – www.hcltech.com
For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.