Desktop Support Specialist
Posted 4 days ago by Gazelle Global
Negotiable
Undetermined
Undetermined
West Midlands, England, United Kingdom
Summary: The Desktop Support Specialist role involves providing hands-on, site-based support for a complex end-user estate in manufacturing environments. The position requires ownership of troubleshooting, device lifecycle management, and engineering improvements for end-user support. The contract duration is between 6 to 12 months, emphasizing a proactive approach to resolving technical issues. Candidates should have a strong background in various operating systems and client-facing communication skills.
Key Responsibilities:
- Install and support hardware, peripherals and LAN infrastructure
- Diagnose and resolve complex issues across Windows, Ubuntu, Mac and mobile
- Support networking issues from an endpoint perspective
- Deliver EUS automation and systems management improvements
- Manage patching, upgrades and security compliance
- Work with engineering teams to define system and application requirements
- Coordinate with vendors for device swaps and fixes
Key Skills:
- Strong MECM including packaging and OSD
- Solid Windows 7, 10, 11 expertise
- Broad EUS landscape experience
- Clear communication and client-facing capability
Salary (Rate): undetermined
City: West Midlands
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
6 to 12 month contract supporting a complex end user estate across manufacturing environments. This is hands-on, site-based support where you’ll own troubleshooting, device lifecycle and EUS engineering improvements.
- Key Responsibilities
- Install and support hardware, peripherals and LAN infrastructure
- Diagnose and resolve complex issues across Windows, Ubuntu, Mac and mobile
- Support networking issues from an endpoint perspective
- Deliver EUS automation and systems management improvements
- Manage patching, upgrades and security compliance
- Work with engineering teams to define system and application requirements
- Coordinate with vendors for device swaps and fixes
- Key Skills
- Strong MECM including packaging and OSD
- Solid Windows 7, 10, 11 expertise
- Broad EUS landscape experience
- Clear communication and client-facing capability
Experience 5+ years preferred, flexibility for strong profiles