Summary: The Desktop Support Engineer role is a 6-month contract based onsite in Leiston, Suffolk, requiring SC clearance. The position involves troubleshooting and resolving various technical issues, managing incident queues, and providing support for Windows 10 devices and applications. The successful candidate will work closely with customers and vendors, ensuring timely responses to incidents and effective communication. This opportunity is with a leading organization that emphasizes support and development for its employees.

Key Responsibilities:

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
• Managing incident queues.
• Handling calls with customers and managing VIP users.
• Vendor management.
• Responding in a timely fashion to reactive or proactive incidents.
• Recording and documenting incident tickets.
• Monitoring phones, emails, and Microsoft Teams chat for incoming incidents.
• Management of Windows 10 devices (MMD - Microsoft Managed Devices).
• Technical troubleshooting and resolution of various services running in the Windows 10 operating system.
• Antivirus management (Defender/McAfee).
• Device movement as per project requirements.
• Unpacking and repackaging of laptop/desktop deliveries.
• Creating technical project documentation, reporting, and manuals.
• Building and deploying workstations with the standard approved image.
• Providing Tech-Bar support for user queries and technical resolutions.
• Hardware asset and CDM management.
• Managing IT desk moves, training/meeting room setup, and loan laptop management.
• Managing IT kit retirement and disposal.
• Providing primary support for printers, including replacing consumables.
• Active Directory group management, account unlocks, and password resets.
• Traveling within multiple customer sites in/near Leiston to support users as required.

Key Skills:

• Experience troubleshooting issues on Windows 10 operating systems.
• Knowledge in installing and configuring Starlink satellite network devices.
• Experience in configuring iPhone/iPad.
• Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal.
• Knowledge in Microsoft Teams administration.
• L1 support knowledge of applications and SharePoint.
• Effective communication skills.
• Ability to multitask and manage time effectively.
• Customer service experience.
• Strong written and verbal communication and interpersonal skills.
• Self-motivated with a willingness to learn.
• Ability to work independently on multiple tasks.
• Excellent problem-solving and root cause analysis skills.
• Understanding of virtualization and Intune administration.
• Knowledge of supporting conference room devices and managing cloud printing.
• Managing asset inventory.
• Desktop support experience in a Microsoft Managed desktop environment.
• ITIL certifications or process knowledge.

Salary (Rate): undetermined

City: Leiston

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT