Desktop and Mobile Support Specialist
Posted 3 days ago by 1754713925
Negotiable
Outside
Undetermined
USA
Summary: The Desktop & Mobile Support Specialist role involves providing technical support for hardware and software, including unpacking and configuring new devices, training end users, and documenting troubleshooting procedures. The position requires strong analytical skills and the ability to maintain effective relationships with customers and support teams. The specialist will also be responsible for equipment relocations and maintaining technical skills through independent research. This role is based in San Antonio, TX, with potential remote work options.
Key Responsibilities:
- Unpacking and configuring new hardware
- Provide end user training on basic use and functionality of supported devices and software
- Documentation and training of troubleshooting guides and installation procedures
- Provide equipment relocations for desktop computers, laptop computers and computer peripherals
- Research, identify and develop alternative solutions when new problems are encountered
- Fully document all interactions in the ticketing system
- Maintain technical skills through independent research
Key Skills:
- Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field
- Relevant work experience in an IT Technical environment
- Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware
- Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
- Familiar with LCD projectors and TV/Monitor
- Basic knowledge of setup, support, and maintenance of printers and plotters
- Experience with Microsoft Office products like Word, PowerPoint, Excel, Visio, and Project
- Strong analytical and problem-solving abilities
- Well-developed written and verbal communication skills
- Effective interpersonal and customer service skills
- Proficient in Microsoft Office Package
- Ability to work rotating work schedules
- Ability to distinguish colors to identify electronics components and wiring
Salary (Rate): undetermined
City: San Antonio
Country: USA
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title: Desktop & Mobile Support Specialist
Location: San Antonio, TX
Tasks and Responsibilities:
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software.
Documentation and training of troubleshooting guides and installation procedures.
Provide equipment relocations for desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered.
Fully document all interactions in the ticketing system.
Maintain technical skills through independent research.
Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
OR
Relevant work experience in an IT Technical environment.
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
Familiar with LCD projectors and TV/Monitor.
Basic knowledge of setup, support, and maintenance of printers, and plotters.
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
Ability to develop and maintain working relationships with customers and support teams.
Strong analytical and problem-solving abilities.
Well-developed written and verbal communication skills for interaction with all levels of personnel.
Ability to meet goals and objectives.
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions.
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Comfortable with change and ability to adapt to the changing needs of, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
Relative Certifications
Relative experience in supporting utility construction & maintenance