Data Analyst
Posted 2 days ago by New Street Consulting Group (NSCG)
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Business/Data Analyst role involves optimizing customer support operations and enhancing client experience within a leading global financial technology organization. The position requires leveraging data and analytics to drive operational excellence while leading a small team of analysts. This role offers the opportunity to influence strategy and improve customer experience in a high-growth international business. The working arrangement is hybrid, requiring three days in the office.
Key Responsibilities:
- Develop and manage performance reporting frameworks across all customer contact channels.
- Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
- Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
- Drive predictive and proactive analytics to anticipate demand and improve processes.
- Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.
Key Skills:
- 3+ years’ experience in data analytics, reporting, or related fields.
- Strong skills in Excel/Google Sheets and familiarity with SQL.
- Experience with BI tools (Power BI, Tableau, Looker).
- Solid understanding of customer support metrics and operational performance drivers.
- Ability to communicate insights effectively to senior leadership.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Business / Data Analyst
Location: Hybrid (3 days in office)
Contract Type: Permanent or Interim
We are partnering with a leading global financial technology organisation to identify a Business / Data Analyst who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands of clients worldwide.
The Role
As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale.
Key Responsibilities
- Develop and manage performance reporting frameworks across all customer contact channels.
- Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
- Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
- Drive predictive and proactive analytics to anticipate demand and improve processes.
- Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.
What We’re Looking For
- 3+ years’ experience in data analytics, reporting, or related fields.
- Strong skills in Excel/Google Sheets and familiarity with SQL.
- Experience with BI tools (Power BI, Tableau, Looker).
- Solid understanding of customer support metrics and operational performance drivers.
- Ability to communicate insights effectively to senior leadership.
Why Join?
This is a chance to influence strategy and shape customer experience within a dynamic, global organisation. You’ll enjoy a collaborative culture, hybrid working model, and access to tailored development programs.
Interested? We are considering both interim and permanent candidates . Please send your CV to joflynn@nscg.com for a confidential discussion.