Summary: The Customer Support Officer at 3t will manage client ticket requests related to the company's software, ensuring high-quality service and support. This role involves troubleshooting, liaising with the development team, and performing administrative tasks for the Chief Digital Officer. The position is on a fixed-term contract for 12 months, based in Newcastle, UK. The ideal candidate will embody the company's values of innovation, collaboration, and excellence.

Key Responsibilities:

• Manage ticket requests raised by clients using the software (Jira).
• Provide advice and support to clients, investigate and identify bugs, and escalate issues as necessary.
• Liaise with the development team to resolve client issues.
• Update and respond to ticket requests within set timescales.
• Build and maintain a high level of customer support.
• Raise major issues with management and assist in providing data and reports to the management team.
• Perform administration tasks, including diary management and travel arrangements for the Chief Digital Officer.
• Coordinate and support all audit activities (ISO 9001 and others), ensuring required documents are prepared and accessible for auditors.

Key Skills:

• Ability to communicate clearly.
• Excellent listening and questioning skills.
• Strong technical acumen, including proficiency in the full Microsoft suite.
• Strong customer focus.
• Ability to prioritise workload.
• Exceptional time management and organisation skills.
• Capable of working within a team and independently.
• Enthusiastic and positive attitude.
• Capable of hands-on problem solving.
• Ability to work within a fast-paced environment.
• Good understanding of how software and operating systems work.
• Willingness to learn.

Salary (Rate): 30000

City: Newcastle

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other