Customer Success Manager

What You'll Be Doing

• Own strategic post-sales relationships with enterprise customers, engaging senior stakeholders and executive decision-makers.
• Develop customer success plans aligned with business priorities, adoption milestones and measurable outcomes.
• Drive adoption of AI-powered creative production solutions, identifying opportunities to improve workflows and maximise customer value.
• Lead executive business reviews, customer workshops and strategic engagement sessions.
• Monitor customer health, identify risks and develop proactive retention and adoption strategies.
• Collaborate with sales, product, technical specialists and professional services teams to deliver successful customer outcomes.
• Identify opportunities for account growth, increased adoption and long-term customer engagement.

What We're Looking For

• Proven experience in Customer Success, Strategic Account Management or Enterprise SaaS Consulting.
• Strong background managing complex enterprise customers and building relationships with senior executives.
• Demonstrated success driving product adoption, customer engagement and measurable business outcomes.
• Experience developing customer success plans, managing customer health and delivering executive business reviews.
• Excellent stakeholder management, communication and cross-functional collaboration skills.
• Ability to independently manage multiple enterprise customer initiatives.

Highly Desirable

• Experience with AI-powered products, creative technologies or digital workflow solutions.
• Familiarity with Adobe Creative Cloud, Firefly or similar enterprise creative platforms.
• Experience delivering enterprise change management, customer enablement or digital transformation initiatives.
• Background working within global SaaS or technology organisations.

What's on Offer?

• £115,600 annual salary
• 11-month contract
• 35-hour working week
• 33 days' paid annual leave, including bank holidays
• 3% employer pension contribution
• Hybrid working arrangement

An excellent opportunity to work with cutting-edge AI technologies while managing strategic enterprise relationships within a globally recognised technology environment.