Customer Services Assistant

Summary: The role of Customer Services Assistant at Network Rail involves providing a customer-focused presence at Glasgow Central Station for a 3-month contract. The position requires delivering excellent service to station users, ensuring safety and compliance, and managing incidents effectively. The role is integral to maintaining a first-class environment for passengers and stakeholders. Candidates must possess strong communication skills and experience in customer service.

Key Responsibilities:

• Provide a highly visible point of contact for station users, delivering customer service to all, including visitors, contractors, retailers, and customers.
• Conduct regular station checks for compliance, security, safety, and equipment, completing necessary paperwork for audits.
• Respond to and record emergencies and incidents involving the public and industry partners.
• Serve as a point of contact for reporting faults within the station, maintaining records and managing actions as required.
• Assist and provide information to customers traveling throughout the station.
• Implement plans to prevent and manage criminal activity on the station in collaboration with customers and external authorities.

Key Skills:

• Good command of the English language, both written and oral.
• Experience in a customer-facing environment.
• Confidence to handle various situations assertively.
• Ability to work effectively as part of a team.

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other