Summary: The Customer Service Representative (Business Administration) Apprenticeship involves providing customer support in the energy sector, focusing on addressing inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include managing customer communications, processing energy contracts, and offering tailored solutions based on clients' energy needs. The role also emphasizes compliance with energy regulations and maintaining accurate records. Successful candidates will gain a Business Administration Level 3 Apprenticeship Qualification upon completion.

Key Responsibilities:

• Answer inbound and make outbound calls to commercial clients regarding their energy usage needs.
• Collect information and compare prices across various energy suppliers to provide tailored quotes.
• Stay updated on energy tariffs and explain terms and conditions to clients.
• Input customer information and energy usage data accurately into the CRM system.
• Offer advice on energy efficiency and assist with contract renewals.
• Follow up with clients to ensure satisfaction and encourage contract finalization.
• Ensure compliance with energy regulations and provide transparent pricing information.

Key Skills:

• Communication skills
• Organisation skills
• Attention to detail
• Customer care skills
• Administrative skills
• Patience
• Analytical skills

Salary (Rate): undetermined

City: Pudsey

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other