Summary: The Customer Excellence Sr. Digital Lead is responsible for defining and aligning the Customer Excellence Digital Strategy within the FMCG sector, focusing on enhancing customer experience through digital solutions. This hybrid role requires strong leadership and collaboration with internal and external stakeholders to drive business value and innovation. The position also involves overseeing the digital ecosystem and ensuring effective execution of the digital roadmap. The role demands deep domain understanding of SRM D&A in the CPG industry.

Key Responsibilities:

• Define and align the Customer Excellence Digital Strategy with key business and digital leaders.
• Drive business value by identifying challenges and leveraging digital solutions to enhance customer experience.
• Build and nurture relationships with internal teams, external partners, and stakeholders.
• Foster a culture of collaboration and innovation across teams.
• Serve as the go-to expert for Customer Excellence Digital solutions.
• Identify improvement areas and introduce innovative ideas.
• Provide strategic guidance on adoption and change management.
• Prioritize and align the customer excellence Digital roadmap across teams.
• Oversee the regional Customer Excellence digital ecosystem.
• Manage service escalations and lead crisis resolution.

Key Skills:

• Deep domain understanding of SRM D&A in the CPG industry.
• Experience in the FMCG sector or consumer goods.
• Strong leadership and collaboration skills.
• Expertise in digital solutions, including dashboards and app development.
• Ability to identify challenges and opportunities in digital strategy.
• Experience in change management and training.
• Strong relationship-building skills with stakeholders.
• Ability to drive innovation and improvement.
• Experience in managing digital ecosystems and operations.
• Problem-solving and crisis resolution skills.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT