Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. The role is based in Worthing, England, with flexible working arrangements allowing for a hybrid model. This fixed-term position will be evaluated for potential extension based on funding and performance.

Key Responsibilities:

• Address requests for information under FOI and EIR from various external customers.
• Provide customer service and support in a diverse environment.
• Participate in incident response duties and business continuity support.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance skills.
• Collaborate with team members to coordinate information requests and public engagement.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Ability to learn new IT processes and systems quickly.
• Positive and proactive attitude towards work.
• Awareness of environmental matters and relevant legislation.

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other