Customer Enquiries Officer - 30834

Summary: In this role, you will provide exceptional customer service by addressing inquiries under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and communication. You will work within a team that handles over 2000 requests annually, supporting a healthy work-life balance and inclusivity. The role is fixed-term, with potential for extension based on performance and funding.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Collaborate with team members to coordinate information requests and public engagement.

Key Skills:

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel) and Microsoft Outlook.
• Strong organizational and time management abilities.
• Positive and proactive attitude towards learning new IT processes.
• Experience in customer service or a related field.
• Familiarity with the Freedom of Information Act and Environmental Information Regulations.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other