Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. You will work within a supportive team environment, balancing workloads and promoting inclusivity. The role is available on a fixed-term basis with flexible working arrangements.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Engage with external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support.
• Manage and prioritize reactive workloads effectively.
• Contribute to a diverse team handling public and political engagement, complaints, and executive correspondence.
• Utilize IT skills, particularly in Microsoft Office and Outlook, to support customer service efforts.
• Maintain awareness of environmental matters and the responsibilities of the Environment Agency.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficiency in Microsoft Office (Word, Excel) and Microsoft Outlook.
• Strong organizational and time management abilities.
• Positive and proactive attitude towards learning new IT processes.
• Experience in customer service or a related field.
• Familiarity with data protection laws and environmental regulations.
• Ability to work effectively in a team and build relationships.

Salary (Rate): undetermined

City: Romsey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other